Miami, FL repair reviews
All Reviews are from verified customers of Sears Home Services.1–10 of 223 Reviews
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On time, handled the job.Thank you so much for your 5-star rating! We are happy to see that you had a great experience. Thank you for your business!
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I used them last week and my washer is still broken.Dear Antonia, We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at Homeservicereviews@transformco.com and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
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Very SatisfiedWe are so thrilled you had a 5-star experience. Thank you for taking the time to leave us a rating. We thank you for choosing Sears Parts Direct for your part needs!
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HIGHLY RECENDEDThank you for sharing your great rating! We thank you for choosing Sears and hope you recommend us to your friends and family.
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Have only used washer once with a small load. Still remains to be tested with a larger load. Washer is a top loader NOT a front loaderWe are so thrilled you had a 5-star experience. Thank you for taking the time to leave us a rating. We thank you for choosing Sears Parts Direct for your part needs!
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The best service. Keep it up.We are so thrilled you had a 5-star experience. Thank you for taking the time to leave us a rating. We thank you for choosing Sears Parts Direct for your part needs!
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Results are superDear Ivan, Thank you so much for your 5-star rating! We are happy to see that you had a great experience. Thank you for your business!
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We had two different techs come to the house to fix a pretty simple refrigeration problem and before the person arrived I reached out to make sure it was covered by my warranty. An agent I spoke to assured me it would and then the tech charged us over $800 (the agent made a mistake and the technician wasn't aware, so there was a lack of communication there). The first tech person to arrive was wonderful and was able to work on the problem, but just didn't have all the available parts to fix it. The second person that arrived on the second day was disinterested and unwilling to fix the remaining issue. I tried to get a tech to come back out, but was unable to book anyone for another three days, so here we are without a fridge for a week. The service was beyond bad. I'm just hoping we receive our refund for the initial mistake made by the agent.Julieth, thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
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The communication was not there. Barely understood any reps from your customer service dept in India. No follow thru. The problem still exists. This last use of Sears really showed me how downhill your overall service has become.Dear Richard, we are sorry to hear that you did not have a positive experience with Sears. If you would like us to look into your situation further, please email us at HomeServiceReviews@transformco.com with your name, address, and phone number associated with your account. Thank you.
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Tech was very goodHi Erito, Thank you so much for your 5-star rating! We are happy to see that you had a great experience. Thank you for your business!