Clearwater, FL repair reviews

Technician did a good job. But waiting 10 days for service was not good

Once the appointment was finally straightened out, the Technician (Peter) did a very good job. I made the appointment online, only to find out 1/2 hr before the Tech was scheduled to come that I had to call the service number in order for the repair to be covered by my maintenance Contract. It would have saved me time and frustration if the online appointment site stated this upfront. I called the service number and was told someone could come by 1:30 pm; he finally came at 4:50 pm. BTW, I needed service because I had no hot water for 2 1/2 days.

This is the third compressor that we've had to replace in this 2017 refrigerator. Last time we paid about $300 to have it replaced. That was less than 2 years ago. Since the compressor is under warranty they told us this time they would only charge us for labor. But guess what, this time the labor was over $500, to install the same exact compressor that went bad last time. So it's not really free warranty, they just sneak the price of the compressor into the labor fee. What a ripoff. And on top of that, it only has a 90-day warranty, so I'm sure we will have to replace another compressor within the next two years because they don't even use a quality compressor, they use the same faulty LG compressor that is known to go bad.

Previous owner used this service ... so I did as well. Very friendly and knowledgable repair person.

I was very satisfied with Sear's service.

The Teck found the real problem the part order was not needed. It was first diagnostic a bad motor control board. This teck Ben found some electrical plugs that came loose.

He took pictures and said that he was going to talk to his manager. He was very nice and said they would get back to me. As of yet no answer.

We were happy with the service provided by Sears

I am frustrated, angry, and not happy with Sears home services! Your technician's are nice enough, but I highly question thier knowledge and ability to do their jobs. First technician arrived and said such was the problem for my fridge so it needed Part A. Part arrived weeks later and second technician came. Second technician states that the first technician ordered the wrong part so now I'm having to wait again for another part. I checked the order of my status a couple of times and since it has now been a month, I checked the status of my order once again and it's now saying that it's been canceled. CANCELLED?! Why is it cancelled and why wasn't I notified?! Sooo infuriating!!!

He came 2 days in row.Had to grab a part in Tampa..