Wilmington, DE repair reviews
All Reviews are from verified customers of Sears Home Services.1–10 of 239 Reviews
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My machine would finish the cycle, but if I wasn't there to open the lid as soon as it unlocked, it would start again. The tech came, fixed it. It's been great not having to run to open it the lid at the end of the cycle.We are so pleased to hear that you had such a positive experience. Thank you for taking the time to let us know how we did. We appreciate any and all feedback. Thank you for choosing Sears!
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Both technicians were knowledgeable and courteous! I would recommend to everyone!Thank you so much for your 5-star rating! We are happy to see that you had a great experience. Thank you for your business!
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James was great... thank you.Thank you for sharing your great rating! We thank you for choosing Sears and hope you recommend us to your friends and family.
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Service repair gentleman was in and out in less than 30 min. Diagnosed the problem quickly - had parts needed in van and completed jobWe are so pleased to hear that you had such a positive experience. Thank you for taking the time to let us know, we appreciate any and all feedback. Thank you for choosing Sears PartsDirect!
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The repair man damaged my wall when pushing the oven back into place.Dear Lynn, thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
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Very pleased.Dear Doris, Thank you for sharing your great rating! We thank you for choosing Sears and hope you recommend us to your friends and family. Thank you, Bob K Sears Member Services
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Repeatedly no-showed appointments back in September. When I would call to find out where they were or what happened I may as well have been calling a red rock on Mars or my cat, both of whom had more concern for the situation. Eventually started getting texts that they were coming 4.5 months later. Lo and behold, I get a call from the technician sitting in our driveway on Feb 1. The washer has long since been replaced. Sears Home Services reputation damaged beyond repair. Don't bother--you'll be taking days off from work--they won't show, and they do not care at all. You won't reach a human in this country if you have a problem. Have never seen this level of incompetence before--so they can claim they are the best in that category.we are sorry to hear that you did not have a positive experience with Sears. If you would like us to look into your situation further, please email us with your name, address, and phone number associated with your account. Thank you.
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The technician came out quickly, diagnosed the issue, and the replacement part shipped quickly and he came and installed it soon. Issue resolved.Thank you so much for your 5-star rating! We are happy to see that you had a great experience. Thank you for your business!
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They replace a broker switch on my dryer door. the part was $28 and took 5 minutes to replace. My bill was $242.00 AFTER the $89.99 was deducted. I will throw away my next broker appliance before I ever consider calling Sears Home Services."We are sorry to hear that you did not have a positive experience with Sears Parts Direct. If you would like us to look into your situation further for you, please write back to us HomeServiceReviews@ transformco.com."
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The repair tech quickly identified the problem and fixed it. He also was very friendly. The only negative part was having to wait three weeks for service.We are so thrilled you had a 5-star experience. Thank you for taking the time to leave us a rating. We thank you for choosing Sears!