West Covina, CA repair reviews

Great service

Finally achieved success with the replacement of our refrigerator's ice maker. Only took four home service calls and 4 times of on-line chat service! Very frustrated in this process. First replacement was a refurbished unit that did not function properly. The only saving grace in this ordeal was the services of Technician Kimberly who went out of her way to ensure we were satisfied and that "another" new ice maker was procured and was functional. Kudos to Kim for her outstanding service!

I was given the usual 4 hour window (1-5 PM) for the repairman to show. He advised me when he was en route and arrived around 2 PM, which was good. He pretty quickly identified where the leak was coming from my washer and replaced the part. So far so good. My only issues were that he left a mess (water all over the floor) and when I went to use the washer later, there was still water inside it. I had never seen that in all the time I've owned this appliance, so I was concerned that maybe now the washer wasn't draining correctly. When I tried to contact customer service to ask if I should be concerned about the water still in the washer, I was told by the automated answering system that I could talk to it "like it was a human". Well, you can't! After numerous robo-runarounds I was eventually notified that customer service was closed. And there was virtually no way to ascertain when the office would be open again. Very frustrating!

Refrigerator is now working great. Wait time for appointment, parts ordering and return visit was 2 weeks. That is a long time to be without a refrigerator!!! Service was great, but might think twice about brand purchased next time due to duration of repair.

Repair person said nothing could be done to improve the performance of the Kenmore Elite dishwasher.

Explained trouble made fix and suggestions

Tech was very helpful

I used them about 3 weeks ago. My complaint is it took 1 week just to schedule an appointment for a technician to check my broken fridge. I had to wait another week for them to order a part so they could fix the appliance.

Service Tech did a great job, he sure knows his trade.

I called and scheduled a appointment and was lucky to get one within days!