West Covina, CA repair reviews
All Reviews are from verified customers of Sears Home Services.1–10 of 266 Reviews
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Great courteous person detail and fast serviceThank you so much for your 5-star rating! We are happy to see that you had a great experience. Thank you for your business!
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Worst experience I have had.We are sorry to hear we did not meet your expectations. Our products ship directly from the manufacturer and at times do not contain instructions. If you are needing further assistance obtaining instructions, please visit www.SearsPartsDirect.com and click the chat option on the bottom right corner to speak with a Parts Direct chat representative.
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Will never get a kenmore product againDear Yolanda, We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at HomeServiceReviews@transformco.com and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
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We have an older stackable washer/dryer unit. The dryer stopped working. The original technician sent out diagnosed problem, ordered parts and returned to install them. Dryer worked for 35 minutes and died again. Phoned Sears and they had a technician out within 24 hours. Turns out the motor decided to die too! A motor has been ordered and will be installed. Both technicians were amazing! Friendly, explained diagnosis and left everything very clean.. There is a reason many of our family members have counted on Sears for many generations! So missed their Stores!! Thank you!Thank you for sharing your great rating! We thank you for choosing Sears Parts Direct and hope you recommend us to your friends and family.
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Refrigerator is working great hopefully problem is solved. Thought the repair was quite pricey . Called and questioned the price somebody was supposed to get back to me within 24 hours and they did it other than that everything was fineWe are so pleased to hear that you had such a positive experience. Thank you for taking the time to let us know how we did. We appreciate any and all feedback. Thank you for choosing Sears!
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I used them in early February. very skilled technician. great serviceWe love 5-star ratings! Thanks for choosing Sears PartsDirect!
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Upright garage freezer stopped working on Friday. Technician arrived on Tuesday but could not repair a broken connection to the controls. Had to junk and purchase a new garage freezer."We are sorry to hear that you did not have a positive experience with Sears Parts Direct. If you would like us to look into your situation further for you, please write back to us HomeServiceReviews@ transformco.com."
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Repaired ice maker and now works great....Thanks!Dear Andrew, Thank you so much for your 5-star rating! We are happy to see that you had a great experience. Thank you for your business!
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Great communicationDear Julie, Thank you so much for your 5-star rating! We are happy to see that you had a great experience. Thank you for your business!
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Did a Great JobDear Rosemary, Thank you so much for your 5-star rating! We are happy to see that you had a great experience. Thank you for your business!