Visalia, CA repair reviews

Freezer has ice forming on the door shelves and the sides of the freezer. Noticed this the day after service but waited to see if it would regulate itself.

The fill hose to my dishwasher disconnected and needed reconnecting. The first technician that came out told me the hose was cracked and that is why my washer wasn't filling. He said I would need to pay in full for repairs, then he could order a new one and he would come back and install it after it arrived. I asked why he didn't just go to Lowe's and get one, he said it was a "special " hose and had to be ordered. This was in May. 2 months goes by, nothing. Finally I called Sears corporate office and asked for my money back. They said the hose was on it's way. 3 days later it arrived. I call Sears to schedule appointment for repairs. They schedule, I take time off work to be here, and the repair tech never showed. No call, nothing. Just never came. I called Sears again, they rescheduled, and a tech came and installed new hose. It took 2 months. Hose was not "special ", it was a 15 inch black hose, 1/2 in. diameter. Lowe's sells them all day long. On top of that, I had the old hose pressure checked, it was fine. Just disconnected. Nearly $300 and 2 months to replace a hose that was just unplugged. I am not happy.

Have scheduled a repeat repair visit for 8/8/20 & hopefully this service technician can fix the issue

technician was servicing a dryer. After disconnecting vent hose from wall he turned dryer on to test it as you cam imagine lint flew everywhere. Thats expected. When he was done he started to pack up and leave i asked him if he had a vacuum to clean his mess he said he didn't make a mess and no he didn't have a vacuum. I brought the shop vac in from my garage, he refused to clean up claiming nothing came out of the hose. My husband was a service mechanic for years and techs are supposed to clean up after themselves. I have used sears in the past but Jeremiah is the worst. And he cursed and complained the entire time he was pulling the dryer out too. Horrible customer service.

The repair man was here on time and completed the servoce fast.

I paid for the service and the freezer was not repaired so a different tech needs to come out.

They've been out twice before until this last tech found out problems. Ignitor had to be ordered. What I'm not happy about is when he came back to install Ignitor I shouldn't have been charged for visit and only part. I feel I was over charged since this was all from previous visit and pertained to range. Initially they told me Ignitor cost 35.00 so why did I pay 122.00 I ended paying 463.o.o plus 122.00 plus insurance for may and June. I could gave boughten a new stove. The prices for service and parts is outrageous.

Our technician called and stated he could not service it and cancelled the appointment. He never came to inspect it or review the issue.

Both repairmen were courteous and efficient.

So far so good. Glad to know you folks are there if we need you.