Visalia, CA repair reviews
All Reviews are from verified customers of Sears Home Services.1–10 of 132 Reviews
-
Jonathan is very professional and friendly does his work efficiently and quicklyWe are so thrilled you had a 5-star experience. Thank you for taking the time to leave us a rating. We thank you for choosing Sears!
-
I used their service a week agao and i am very pleased.I purchased a home warranty policy .Thank you for sharing your great rating! We thank you for choosing Sears and hope you recommend us to your friends and family.
-
The tech who came out was great. He was able to figure out the problem and ordered the part. However, the part ordered was for a dishwasher and not the oven. He reordered the part and no one ever contacted me again. I call many times. My house sold Nov 2nd. I had to have some else order the part and fix it. They charged me for a part for $370.89. I've got nothing but the runaround and everytime they tell me a different story of when I'll get my money backDear Gary, We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at HomeServiceReviews@transformco.com and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
-
Repairman was qualified and efficient.Dear Sandra, We are so pleased to hear that you had such a positive experience. Thank you for taking the time to let us know how we did. We appreciate any and all feedback. Thank you for choosing Sears!
-
It worked for two loads, and now does not heat up again. Now, I have to call and wait for another service call.HI CHAD ,We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at HomeServiceReviews@transformco.com and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
-
It has been way over a month and my dryer is still NOT been fixed!!!!!We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at HomeServiceReviews@transformco.com and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
-
Happy customerThank you for sharing your great rating! We thank you for choosing Sears and hope you recommend us to your friends and family.
-
Michael, our service technician, was very professional and very courteous. Thank you Michael!Thank you so much for your 5-star rating! We are happy to see that you had a great experience. Thank you for your business!
-
My frig quit on 8/15/2020. First available repair appointment was 8/21. Repairman came, diagnosed the issue, ordered parts to come directly to my house. Tech scheduled a follow up appointment on 8/28 to finish repairs. Parts arrived on 8/27. 8/28 after taking day off work, no tech arrived. Called the number. Someone who had limited English tried to tell me it was my fault for not calling confirming the parts arrived, also they claim to have no managers to talk to. Parts came UPS with tracking, Sears should of known they were delivered. They rescheduled my for 9/4. On 9/4 I took my third day off it wait for nothing because , again no body showed up. Called again, the representative again tried to tell me that it was my fault cause I did not confirm the appointment. Again refused to connect me with a manager. Called back three times, all reps refused to connect with manager. They rescheduled appointment for 9/15. Took my fourth day off, no one showed. Called, representative said the my appointment was for 9/16 not the 9/15. On 9/16 tech finally showed up. Very polite and professional. Frig was repaired. I would not recommend sears any more.Hi Ruben, Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.
-
Freezer has ice forming on the door shelves and the sides of the freezer. Noticed this the day after service but waited to see if it would regulate itself.We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at HomeServiceReviews@transformco.com and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.