Ventura, CA repair reviews
All Reviews are from verified customers of Sears Home Services.1–10 of 117 Reviews
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I had the refrigerator working and after the repair it stopping working again. Call customer service and they won’t send s technician until one week later. Food lost Will not be paid again.
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Washing machine couldn’t be fixed, but the service was excellent.
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Fantastic service, found problem, and am now awaiting repair parts. Have an install appointment scheduled for 1 August 2018. I cannot speak too highly of your Sears technician, he was fantastic - knew his business - and is a great representative for Sears.
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Fixed the problem quickly and with helpful information
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A service technician has been to our house three times in the last week. One time was to order the part and the next two times were to repair the washing machine. The same Tech came out twice and was unable to get the job done. And the scheduling Department keeps putting us off and making us wait longer to have another tech come out. Los trading this system allows me to give is 1 star. I would prefer to give "0" Stars.Hello Layla, Thank you for bringing this to our attention. It is our main focus to see how we can improve. I will make sure to forward this to the proper channels to ensure it is changed for the future. ^CS
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We appreciate the compliment Vincent! It's awesome to hear that we were able to address your issue in a timely fashion. Thanks for sharing your experience with us!
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II have had a technician out 3-4 times telling me the reason my machine vibrates is because the floor isn’t level. For the last 30 years the machine operated without a problem. In order for the machine to not shake I have to stand and hold it. At 87 years old this is difficult to do. The technician who came out this trip actually took the time to take the machine apart and discovered a stabilizing bar was broken. He replaced it and it’s like having a new machine! Had someone taken the time to really look at the machine I would have been saved months of aggravation!Hello Joan, Thank you for taking the time to submit a review. We thank you for the feedback as it will help us to improve in the future. We hope to work with you again to prove we are a full five star experience. ^CS
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My dryer is not working now Called sears and they can’t send anyone out till 3 days afterHello Hilda, I am sorry you haven't had the best and most efficient service. However bringing this to our attention is how we learn and grow. Thank you for taking the time to submit a review. ^CS
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Hello there, Thank you for taking the time to submit a review. I am glad to hear that you have had a great experience with our service. Thank you for choosing Sears and we can't wait to work with you in the future. ^CS