Ventura, CA repair reviews
All Reviews are from verified customers of Sears Home Services.1–10 of 200 Reviews
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Thank you so much Anthony for repairing our washing machine and leaving it like new. Very much appreciated.Thank you so much for your 5-star rating! We are happy to see that you had a great experience. Thank you for your business!
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Excellent serviceThank you for sharing your great rating! We thank you for choosing Sears and hope you recommend us to your friends and family.
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Fridge has been working great since the repair.Dear Kyle, Thank you so much for your 5-star rating! We are happy to see that you had a great experience. Thank you for your business!
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Al had to return a week after instaliing the new part, but this time, his work was outstandingHi Amy,We are so pleased to hear that you had such a positive experience. Thank you for taking the time to let us know how we did. We appreciate any and all feedback. Thank you for choosing Sears!
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In scheduling I indicated the plug was in need of replacement. Guy came out and despite my advance info he came up with same diagnosis but indicated sears was incapable of performing needed repair. Still charged and no solution. Not thrilled with pre appt due diligenceDear Charles, We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at HomeServiceReviews@transformco.com and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
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THIS JOB IS NOT COMPLETED & NO SVC. CALL ON 5/20. Only 1 service call on 5/6 & 4 parts ordered--2 received. 7+ WKS LATER--STILL WAITING FOR 2 PARTS--We call & no help! NO ONE CAN TELL US WHEN PARTS WILL ARRIVE!!! I asked about REPLACEMENT on Protection Agreement? Now when we call, just told "system's down/cannot check our case! Your Customer Svc./Protection Agreement associates don't know when the computer system will be fixed. We asked for phone calls/emails--FINALLY GOT EMAIL FROM "Parts Recovery" ABOUT RETURNING PARTS!!!! What the heck is happening??? 7+ WEEKS SINCE SERVICE TECH. TO OUR HOUSE ON 5/6 TO CHECK MACHINE/ORDER PARTS. We have been Protection Agreement Customers for over 35 yrs. on numerous appliances--SO DISPPOINTING! OUR REVIEW HERE IS FOR YOUR FOLLOW-UP CUSTOMER SVC. PERSONNEL! JOB'S NOT FINISHED--still waiting for parts & info. from Protection Agreement/Cust. Svc. THE RATINGS BELOW ARE FOR THE TECHNICIAN WHO CAME TO OUR HOME ON 5/6--ONLY SERVICE CALL ON THIS PROBLEM. HE DID AN EXCELLENT JOB. Everyone else--LOUSY!!!!!!Christy, thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
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This company always delivers qualified repair people.Dear Mark, Thank you for taking the time to leave us your rating. We love to see that you had a wonderful experience and that your Technician was able to provide you with the quality service we strive for daily. We appreciate your business and look forward to assisting you in the future.
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I used them a couple of weeks and I was happy.We are so pleased to hear that you had such a positive experience. Thank you for taking the time to let us know how we did. We appreciate any and all feedback. Thank you for choosing Sears!
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I have used there service several times and very happy I did.Thank you so much for your 5-star rating! We are happy to see that you had a great experience. Thank you for your business!
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They were very kind and courteousHi Laura, Thank you so much for your 5-star rating! We are happy to see that you had a great experience. Thank you for your business!