Torrance, CA repair reviews
All Reviews are from verified customers of Sears Home Services.1–10 of 318 Reviews
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1st technician diagnosed the issue, but didn't have the pressure switch to fix the problem. He cleaned the part and it temporarily worked for 8 hours. The dispatch service made the follow up appointment for the next day. I was assured the part was available. I make arrangements to be late to work. A 2nd technician shows up without the part. With all this computer technology to improve communication, it all fell through the cracks. The 2nd technician returned as promised with the part on another day. 3 visits!!! for a common issue. That is 2 visits too many with Covid floating around.ARMANDO R, thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
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I have a washer that was under warranty. It broke on 8/12. Part was under research. Talked to too many reps, too many hours on hold, no one could help, no one knew anything. No supervisor available. You have a single mom going to the laundromat during this time. Finally, two months later I’m approved for a replacement. I have it ordered but it won’t be available until Dec or January. Will NEVER purchase from Sears again nor will I recommend anyone to.Hi Kristin, Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.
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Quickly figured out what the problem was and got it fixed in very good time.Hello Linda, We are so thrilled you had a 5-star experience. Thank you for taking the time to leave us a rating. We thank you for choosing Sears!
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I used Sears a week ago. They did a great job so I purchased their warranty.Thank you so much for your 5-star rating! We are happy to see that you had a great experience. Thank you for your business!
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used them a week agoHI JOHN ,Thank you so much for your 5-star rating! We are happy to see that you had a great experience. Thank you for your business!
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The service were greatThank you so much for your 5-star rating! We are happy to see that you had a great experience. Thank you for your business!
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good serviceWe are so pleased to hear that you had such a positive experience. Thank you for taking the time to let us know how we did. We appreciate any and all feedback. Thank you for choosing Sears!
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The technician failed to repair and did not resolve the issue and left.Hi DAE, We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at HomeServiceReviews@transformco.com and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
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I used them a week ago and would highly recommend themHI LAURA ,We are so pleased to hear that you had such a positive experience. Thank you for taking the time to let us know how we did. We appreciate any and all feedback. Thank you for choosing Sears!
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The technician that came to assist had the best customer service & was able to fix the issue i was having with my kenmore that the 2 previous technicians were not able to fix. So appreciative that he made sure everything was plugged back in and working before he left.Hi Christine, Thank you so much for your 5-star rating! We are happy to see that you had a great experience. Thank you for your business!