Torrance, CA repair reviews

The Master protection plan is a joke. No one wants to go above and beyond to do the right thing. I have been without a refrigerator since Feb. I keep telling all the techs my fridge is not cooling. All 3 techs play the guessing game, order parts, tells me nothing is wrong with it, but it is not cooling!!! How would they feel being without a fridge since FEB!!! They do not care. Once again I have to wait on parts that were already ordered once which one of the techs said they were not needed, because according to him everything worked. This is a joke!!!!

Beware of labor rate...!!! Charged over $230 for a half an hour of work. And that included the diagnosis of the issue, which was to just replace a sensor. I tried to call and get the hourly labor rate and nobody could tell me. They transferred me to 3 different depts. and finally the 4th transfer went to a disconnected line. So the call was dropped and this took over 45m up to that point. I will never use SEARS again which is too bad. I worked for them back in the 90's and they were a great company with a great rep.

Knew exactly what was wrong and fixed it straight away

My tech even had another Rep come to deliver a fuse my dryer needed. It was fixed very quickly, tech was great, informed me of my options and next steps. Would highly recommend this service when you're not ready to purchase a brand new machine!

Would you please get this stupid writing guidelines thing off the page! It covers part of the place where I have to type. Peter found the problem quickly; it was a computer Error, which I was not able to see on our instrument panel. I'm not used to thinking of my washing machine as a computer! He cleared the Error. He identified an installation error and recommended a plumber for two areas of concern. We've had the plumber come out, and after that, used the washer without problem, so very pleased.

The service technician arrived on time and was able to review the issue and order a replacement part.

First I didn’t know the job would be subcontracted out. If a Sears person showed up I am sure he would get a 5 star rating. This person went to the wrong address and when he showed up I didn’t like his attitude. He told me how to fix the problem but I am not sure that was the real problem.

Everything was great. Although he did arrive before 5:00 as was originally stated (between 12 & 5), I received the message that he would arrive by 2:39 when, in fact, he was delayed an hour but I didn't receive an updated message re the new arrival time.

I am happy with the quality of the service and the technician who performed it, however, I am not happy about the fact that the burner assy. was replaced for the second time in 6 months. I had to pay for labor again. It seems like to me if the same component is replaced within this short period of time, I should not have to pay.

Knew right off what was wrong and fixed it