Torrance, CA repair reviews

Put new parts and completed services

Only complaint is that I had to wait longer than desired to obtain a repair appointment date.

No service was done because the wrong part was sent. This was the second time that the wrong part was ordered and sent. Have not had a refrigerator since February. Living out of a ice chest. I am not happy with the service department. Actually, not Sears service department. The repair service that comes out is a company that is contracted out. And because of that, there are not many technicians. Waited 3 weeks for anyone to come to even check what was wrong with the refrigerator. Then another 3 weeks for someone to come and repair refrigerator. Wrong, wrong, wrong!!! I will never shop and buy anything at Sears again. My family were long time Sears customers. Not any longer. Very disappointed and frustrated.

The tech was very helpful

All the guy did and was interested with is selling extended warranty instead on concentrating on maintenance chec

Knowledgeable technician. Want him for all my washer/dryer needs.

The technician that came was rude and after he left my original issue that was repaired back on 3/29/19 is now happening again. The ice machine is not making ice again and when I called customer service the next day, they tell me I have 3 weeks for the next appointment. Totally UNACCEPTABLE!!! I speak with a supervisor that assures me he's going to do what he can and call me back the next day with a follow-up. The supervisor did NOT call back but made notations on the account. Again, totally UNACCEPTABLE!!!!

I called for service and was given an appointment the next day!

good service

I was happy with the attitude of the technician. There were some issues but he handled them very well. I like Sear’s maintenance contracts for their products. It makes life a lot easier when it comes to repairs.