Santa Maria, CA repair reviews

vERY HAPPY

Assigned technician was unprofessional and missed appointments in a time frame that caused great inconvenience to us. The technician also left the old parts after telling us he would return to throw them away. I'm talking about a washer. A huge washer may I add. Not only that but calling Sears and spending hours being sent from department to department because customer service did not know how to help me. At the end, all I needed was to directly call me technician whom never answered any calls. Overall I had a horrible experience. This is the second time this repair technician has been assigned to us and we had the same issues before. He was never on time and was not courteous whatsoever.

Im they came out, checked my refrigerator. The technician ordered the parts, came out 2 weeks later to supposedly install them. He never did, and toook the parts with them. I still got charged and way over priced!

Servicer did a electronic diagnostic check for my leaking washer. The diagnosis said error "oversized load". My loads are not oversized - in fact - I ran a small load directly after the tech left and it immediately began leaking water under the machine before the load began a spin cycle. When I asked what might be the issue, the tech informed me there was nothing wrong with my appliance and it would be cheaper to replace the machine rather than fix what might be wrong with it. That's not a solution - I could have decided to do that without putting in a diagnostic service request and paying $149.00. I had explained what was happening and when it was happening, but after the tech took the error code from the electronic panel, he said there was nothing wrong with my washing machine and did no further diagnosis. This disturbed me because all of my recent loads have been small and the leaking has been continuous. I do not feel that the diagnostic service was completed because no physical inspection of my washer was completed. My washer is still leaking, and nothing was decided as to what could be done about it. I'm no better off than I was before the diagnostic service.

They good a job and fixed everything while still being quick

The mower had been in need of repair for 3 years. The repairman had the parts replaced and the engine running in less than 2 hours. Now it is cutting down the tall grass on our lot, again.

Would use them again.

The repairman, CASH, did a great job.....i say...give him a rais

Service was excellent - could use some in communication in checking appointments plus don’t offer speeding up the appointments when you as a company knows that is not going to happen

Our technician was through and professional.