Santa Maria, CA repair reviews

Servicer did a electronic diagnostic check for my leaking washer. The diagnosis said error "oversized load". My loads are not oversized - in fact - I ran a small load directly after the tech left and it immediately began leaking water under the machine before the load began a spin cycle. When I asked what might be the issue, the tech informed me there was nothing wrong with my appliance and it would be cheaper to replace the machine rather than fix what might be wrong with it. That's not a solution - I could have decided to do that without putting in a diagnostic service request and paying $149.00. I had explained what was happening and when it was happening, but after the tech took the error code from the electronic panel, he said there was nothing wrong with my washing machine and did no further diagnosis. This disturbed me because all of my recent loads have been small and the leaking has been continuous. I do not feel that the diagnostic service was completed because no physical inspection of my washer was completed. My washer is still leaking, and nothing was decided as to what could be done about it. I'm no better off than I was before the diagnostic service.

They good a job and fixed everything while still being quick

The mower had been in need of repair for 3 years. The repairman had the parts replaced and the engine running in less than 2 hours. Now it is cutting down the tall grass on our lot, again.

Would use them again.

The repairman, CASH, did a great job.....i say...give him a rais

Service was excellent - could use some in communication in checking appointments plus don’t offer speeding up the appointments when you as a company knows that is not going to happen

Our technician was through and professional.

I was confused when the service technician offered me a warranty right off the bat, after establishing a quote to fix my appliance. It sounded good at first, because it slashed the repair price in half (from $1,100 to $550) but it came out to be the same price (annually with the $50 a month warranty offered on all appliances). Didn’t make sense so, I declined. Then the service technician asked for an owner’s manual (which I had) and said the the part was covered by a different warranty. Said he could fix it for about $500, that the labor would be 2 hours. The service order doesn’t really show detail or break anything down. The technician only worked for about 1hr/1hr and a half and said it would be 2hrs. So the price stayed the same, and the labor was a fraction of the estimated time, and the part was free, why did I still pay $560?? So the technician gets paid roughly $400/hr??

technician reported nobody home twice...never knocked on the door

My experience with Sears has been going on since Feb. 2021. FINALLY a possible resolution mid September! Part on backorder and most likely will never show up! The replacement is same refrigerator, makes me feel confident...not!!