Santa Cruz, CA repair reviews

not happy , bad service

My wife and I were very happy to get our front-loading washing machine fixed right, the first time, after calling Sears Home Services. We had previously called another appliance repair outfit, that fixed one problem (clogged drain hose) but not the second (faulty drain pump). Thanks so much for thorough, knowledgeable repair people.

Took 3 appointments to get correct part and job done correctly

Will need to get a new battery as tractor, on its own ,wouldn't start the next day.

We were happy with all 3 repairmen. However, the Kenmore Elite refrigerator is a lemon. It took 3 repairman over three weeks and at least seven replacement parts including 2 condensers to get our refrigerator fixed. The refrigerator was less than 3 years old. We are very unhappy and will never buy another Sears appliance.

Repair required replacing dishwasher parts. A few days post repair, that seems to have been accomplished. The work area was dirty after the service person departed. The service person announced at the outset that he was not willing to be observed. Surprise, I accepted that, but I will not in the future. In my home, I should not be asked to leave a service person unaccompanied.

Iuse them al the times

The service guy was great,but I changed the contact number,email all info.but somehow you sent email to old contact and called old phone number. And the tech to repair the tractor called in sick and you people didn’t contact me to let me know!one more try next Tuesday get it right

The technician arrived on time; found the problem; discussed the repair; and finished in good order.

Technician changed the waterwall piece of my dishwasher. He Told that after loading dirty dishes, try to make it work. But, it didn’t work. Again same problem, same hoarraring noise.. I believe the Waterwall motor needs to be replaced. I am still not able to use the dishwasher since January