Santa Cruz, CA repair reviews

Multiple parts, appointments and cancellations. In the end the two guys were able to fix the washer machine, i just hope this time it actually lasts more than two weeks...

Was glad to find the Sears service team is intact and continuing to provide great service

The tech was very professional

The tech was very professional.

After setting an appointment I would get a reminder for a different date. This happened several times. So I had to reschedule several times.

Repair person was courteous, knowledgeable and explained what he was doing. Great overall experience!!

The technician fixed the problem fast and had my dryer up and running that day

Sal was professional and informative re: care of appliances

Everything OK now

1) Dispatch did not take our information correctly, hence our svc tech could not find us or call (due to wrong number on service request) 2) Rescheduled and the tech took our $109 for diagnostics, however the problem was not the heat, it was the drum did not turn with partial load. Apparently dispatch didn't let svc tech know and the person who was left to wait for tech wasn't aware. One would think the person taking call would make a note of original problem on service order.