Santa Cruz, CA repair reviews

Very good service, a very polite and knowledgeable young man. Would not hesitate to call for help again.

First, the service technician can only come every other Thursday. Next, every time he fixes one thing, something else breaks. Then he ordered the wrong part. Finally, he did not show up for a scheduled appointment. So, this tractor has been non-functional since August, all through our harvest. NOT good service.

Great Service

This Samsung technician was prompt, very knowledgeable and cleaned up afterward; congenial and thorough.

The gentleman was efficient and did an excellent job!

The technician came out and installed a new ice maker, that was his diagnosis for the issue. Well, 3 days later, we still have no ice. Called to get Sears back out here and have to wait 2 more weeks. So 5 weeks after initial contact, maybe this will be resolved. Glad this does not have anything spoiling or we would lose a lot. No urgency from Sears on this. The don’t seem to care.........

The technician we requested was not the technician sent to make the repair. The technician that did respond was on time, courteous, and communicated throughout the appointment, and provided great customer service. The repair worked and solved the temperature problems, but now the refrigerator is loud when running to cool.

ON THE DISHWASHER THE SERVICE WAS GOOD

We have been very happy with their work

Our tech is very knowledgeable and did a complete service check