Santa Cruz, CA repair reviews
All Reviews are from verified customers of Sears Home Services.1–10 of 335 Reviews
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my technician was great in all respects, and he did not know when he left that the smart sensor wouldn't work. So now I need to call someone to come out again, but there is no way to do so. What good is a 90-day guarantee if you can't use it? So do I just order new service and hope that the fee will be waived? Not sure. Help.
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The technician was fantastic!Dear Cheri, Thank you so much for your 5-star rating! We are happy to see that you had a great experience. Thank you for your business!
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It has been over EIGHT MONTHS since our dishwasher has completed a wash cycle. I have spent over EIGHT HOURS on hold in the past eight months. The repairman has said that our dishwasher cannot be repaired and according to the customer service representatives he did not word the sentence properly that says we need a new dishwasher. Sears does not care. After my entire adult life of paying for extended warranties from Sears, I will NEVER use any Sears product or service again.Dear John, We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at HomeServiceReviews@transformco.com and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
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The job was done in a timely mannerThank you for sharing your great rating! We thank you for choosing Sears and hope you recommend us to your friends and family.
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Friendly fast serviceWe are so thrilled you had a 5-star experience. Thank you for taking the time to leave us a rating. We thank you for choosing Sears!
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So glad Sears has service techs like Jacob. Knew what he was doing and got the job done in a timely manner.Dear Richard, Thank you so much for your 5-star rating! We are happy to see that you had a great experience. Thank you for your business!
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My repair Tech showed up on-time, communicated well, listened to issues and resolved them.Thank you so much for your 5-star rating! We are happy to see that you had a great experience. Thank you for your business!
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The technician was not familiar with my range and didn't understand what to do. He overestimated the repair which I didn't have.Hi Linda, Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team. We would like to provide you with some assistance regarding the Ranges issue you are having. Are you currently still having issues with the Unit? If so we can help set a new service appointment, please email us at HomeServiceReviews@transformco.com.
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We had to wait 6 weeks for the first available appointment. Having said that, when the day finally came, our service technician was AMAZING!!Dear Kitty, We are so thrilled you had a 5-star experience. Thank you for taking the time to leave us a rating. We thank you for choosing Sears!
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The technician that came out went above and beyond. He didn’t have a part he needed. We live in a rural area at least an hour from his office. Instead of rescheduling he went to the local hardware store to pick it up. He saved Sears a lot of time and money!We are so thrilled you had a 5-star experience. Thank you for taking the time to leave us a rating. We thank you for choosing Sears!