1191 Galleria Blvd Reviews
Showing most recent reviews from verified customers of Sears Home Services
Very good
Pleasant experience and very knowledgeable,showed me how to keep the coils clean from dust
Mark K, Rocklin, CA
5
100% knowledgeable. Very professional and polite. Very good attitude.
Darrel H, Auburn, CA
AC unit repair
He was very professional, neat and took the time to answer my questions.
Loraine M, Placerville, CA
Service of 5-13-2025
Although your technicians are excellent, Sears relies too heavily on AI for service activities. The initial AI diagnosis of 3-4-2025 was incomplete and caused a series of delays due to the wrong parts being ordered. This caused a simple microwave repair to take nearly two and a half months. My inquiries during this period lead AI to transfer me to an overseas human representative. The process was not fair to me or the overseas representative, as it did not lead to resolution of my warranty repair needs. This simple microwave repair took nearly two and a half months and involved three different technicians. This process included at least two separate last-minute repair cancellations by Sears. These cancellations were frustrating for me as I had rearranged my schedule to accommodate the technician's timeframe. Sears should re-evaluate its warranty service procedures and not sidestep responsibility by relying so much on AI.
Grant E, Grass Valley, CA
Ambler Service Call
Mohammed was professional and prompt, communicating his findings along the way.
Karl A, Roseville, CA
Job well done
Very professional, friendly and knowledgable. Would highly recommend and use again.
Mike F, Auburn, CA
Dryer repair
Tech was amazing and friendly I would recommend his services
Brad K, Colfax, CA
Great
Great and helpful. We appreciate all his help. Thank you thank you thank you.
Hawkins H, Placerville, CA
excellent service
Claudio expertly fixed my Kitchen Aid dishwasher. He provided excellent instructions regarding keeping the machine running smoothly. If I could give him 10 stars I would!
Dorothy C, Auburn, CA
Excellent Customer Service
Logan was fantastic. Friendly, knowledgeable and quick. It was nice to finally have a positive experience with an appliance repair company.
Kevin A, Lincoln, CA
