1191 Galleria Blvd Reviews
Showing most recent reviews from verified customers of Sears Home Services
Great customer service
Claudio was patient to listen to my complaints about scheduling problems. Had confirmed appt for 1-5 pm by phone/ email and text. Another tech called this am on his way to my house @ 9. I originally was not even going to be home but other appointment's location changed to my house instead of elsewhere. Farhad was booked to do 2 appliances instead of five I had scheduled. He was unable to do other 3 appliances and unable to tell me if another tech was coming during 1-5 window to service remainder. Luckily Claudio came @ 2 to finish other 3 appliances and he was great to explain everything. He agreed that scheduled window should have been kept even if 2 techs came during same window to service all 5 appliances as requested with multiple confirmations. There should be a method for techs to reach service department to answer questions about scheduling. Farhad Q did a good job, just wasn't helpful to answer my scheduling questions.
Tara G, Loomis, CA
Samsung range
Five stars! Claudio and his assistant José were great. They identified the problem was a faulty igniter coil and put a new one in. In previous appointments, the techs did not identify the problem correctly, but Claudio did. The oven now appears to be heating up without issue. I hope there will be no more problems with it.
Anthony P, Newcastle, CA
Very helpful
Adam was very nice, and willing to go above and beyond. Thank you
Elaine B, Roseville, CA
Service Maintenance
He is absolutely amazing. Checks everything thoroughly and takes his time. Only want him here.
Keith H, Placerville, CA
Maintenance Service
He is absolutely the best. Checks everything and doesn't rush through. We only want him doing our maintenance.
Keith H, Placerville, CA
They were EXCELLENT
Every thing went well and Claudio was very knowledgeable. Thanks it was 5 STARS
Raymond H, Loomis, CA
Oven repair
Clean , polite and thorough ! Great job Claudio ! Thank you.
Tony L, Rocklin, CA
Excellent customer service
Abdul was timely, knowledgeable and did a great job!
William J, Granite Bay, CA
Repair Refrigerator Ice Maker
Good job… helpful. On time… no worries. Would recommend him to others.
Edward M, Rescue, CA
Justice provides top-level performance
Justice arrived promptly at the appointed time and completed his analysis quickly and with a thorough explanation of what was wrong with our refrigerator and what he would do to fix it. He found a plugged drainage line and cleared it right away. He also provided advice on how to avoid such problems in the future. He showed professionalism, technical skill and a friendly demeanor during his visit. We would highly recommend Justice for excellent service performance.
Dean P, Meadow Vista, CA
