Palmdale, CA repair reviews

The Tech Sent to us was clean and orderly and worked on both washer and dryer. He correctly diagnosed the problems of each and applied the solutions to both. Both are working fine now.

Was extremely pleased with the work that was done and with the technicians knowledge.

3 months to get our washer repaired with warranty covered parts. 9 separate service calls, 2 cancelled without any notice to us, 4 different technicians, parts sent to warehouse that nobody tracked, call center script reader ineptitude, and a service notification system that would leave messages about cancelled appointments that weren’t and none when they were. And I paid for this... Techs were always courteous, apologetic, and on time... when the job wasn’t cancelled with no notice. The repair schedulers on the phone were infuriating to deal with. Parts department was awful, lost orders and non communicative to us.

With all the repair companies we have had over 20 years, Sears by far is the best. Not only in price, but knowledge and friendliness technicians.

i am so happy

The technician was timely, knowledgeable, and explained everything he was doing.