Palmdale, CA repair reviews

A tech came out on June 23 to repair our kenmore elite refrigerator. We noticed that night that is still wasn’t working so called on Wednesday to get him to come back. They set up an appointment for Thursday the 25th between 8:00 am and noon. No one showed up and we spent hours on hold trying to find out what happened. The service tech gave us his card when he was here on Tuesday so we called that number. They said they didn’t receive the order from sears until 2 minutes before we called the repair techs company. Now no one is able to come out until Monday. Totally unacceptable as we did everything by the book and someone dropped the ball from sears. The tech is also to blame for not fixing the fridge in the first place. We’ve already had this fridge require a new compression less than two years after we bought it. It’s less than 4 years old.

They were great. Prompt, wore a mask and show coverings. Assessed the air conditioner and fixed it promptly.

Service was great. Tech.was great.

Your service tech Victor went above and beyond what he was here for. I would recommend your company to anyone.

Repairman showed up at location of different appliances I own. An hour and a half from where I specifically told Sears appliance was at. I called a few days before to confirm address where service was needed. ALL my original calls I requested for cracked range knobs to just be mailed to me. Everyone I spoke to said it was not possible to send out without a repair person coming to location. In this time of social distancing it makes more sense to just mail out the replacement parts. I made it very clear several times that the address was in Palmdale CA. Very disappointed that I spent the day waiting for nothing

The original repair date was postponed because the technician “called in sick”. This is the same story we heard 6 months ago when our 3 year old Kenmore Elite failed the first time. Repair and parts are exorbitant, especially in light it was the same failure as 6 months previous.

I used them a week ago they are the worst service. I don’t like sears protection service plan. They take our money every month, but when it comes for service they are unprofessional and they don’t care about the customer. I truly waisted my money on this insurance.

They never fixed the refrigerator

He was on time found the problem quickly had the part on his van and replaced it in good time.

Tech came in, claimed it could be starter because everything else is in great condition, but no way to test starter, so take a chance or get new fridge. Took a chance, didn't work, then found out tech did no diagnostics to determine if anything was malfunctioning!