El Cajon, CA repair reviews

Great service

I am happy with the replacement of the ice maker, but I am disappointed with the manufacturer regarding the problems we have had with the ice maker. Could have been a better design.

I appreciate him!

On first look everything was great but my wife found the the install of the door seal was not completed. She tried to put the seal on the lip and cut herself twice. I finally got the seal over the lip myself. My first review was all 5's but now I have changed it to reflect what we found.

Technician was great ! Problem fixed in 30 minutes. Price was way to expensive $252.00 total price. Part was $26.00...... $226.00 labor that's $452.00 an hour I'll find someone else.

I was extremely happy with my service on my dishwasher. This was the 2nd guy who came out and he was extremely experienced. I told him that the dishes on top were not being cleaned and the last guy said there was nothing wrong with it. He opened up the motor and found a piece of plastic (like a candy wrapper) that was stuck in there blocking the water from washing the dishes. I'm so happy he went the extra mile to find the problem. Thank you.

I my microwave repaired but also received notices that there was service on my other appliances (dishwasher and refrigerator) No service was done on these appliances.

Good job. Thanks

I tried to call customer service was on hold, when I explained my issue with the agent she transferred me to someone else. The second person put me on hold for quite a while and then the line went dead. The question I had, was how I could be changed $250.00 for 30 minutes of service? I did the math, it worked out to be $500.00 per hour. I have doctors that don’t charge that much! I doubt that I will use Sear service again for any of my Kenmore appliances or any others. The dryer was repaired with an $ 18.00 part.

Two men from sears came to fix my stackable washer. They called around for the part and one man went and got it so the washer could be fixed that day because we had waited on 2 other occasions for the contracted out company and they could not do the job.