El Cajon, CA repair reviews
All Reviews are from verified customers of Sears Home Services.1–10 of 259 Reviews
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We had a dishwasher that wouldn't drain. He reviewed the situation and quickly diagnosed the problem. He had it fixed before I realized he even started. He provided excellent preventative maintenance tips to avoid problems in the future. Would definitely use again.Thank you so much for your 5-star rating! We are happy to see that you had a great experience. Thank you for your business!
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Will continue to use this great service.HI JERRY ,We are so pleased to hear that you had such a positive experience. Thank you for taking the time to let us know how we did. We appreciate any and all feedback. Thank you for choosing Sears!
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Repairman was rude & a big jerkGERALDEE S, thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
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they were supposed to arrive between 10 and 2 pm He did not arrive until 3 pm. Apparently something to do with his office demanding that he update his computer or something like that. He did communicate with me, and I was able to phone to see why he was late. Also, very nice technician and new his stuff and fixed my oven. I was just extremely disappointed in the delay, since I had my own stuff to do, at and away from the house. I don't understand why the office would delay the service arrival time. I am not happy with the office. The technician was great.Hi Barbara, Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected in regards to the arrival time. We appreciate any and all feedback from our Members and will share your experience with our service team.
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Tech visited. Part ordered. Part arrived in mail. Tech appt to install. Oven working. Wife happy. Good job! Previous problems with other appliances not so good. HiHI PAUL ,We are so pleased to hear that you had such a positive experience. Thank you for taking the time to let us know how we did. We appreciate any and all feedback. Thank you for choosing Sears!
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Prompt,Kind and clean.Hi Duane, Thank you so much for your 5-star rating! We are happy to see that you had a great experience. Thank you for your business!
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The technician insisted that the problem was too much soapy residue, but one week later the leak is now a vigorous gushing across the floor, so we had to schedule another visit.Hi David, Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team. We would like to inform you that Service is scheduled for 08/17/2020. We request you to please wait for the service. One of our technician will resolve your issue.
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They came the day I called and fixed The problemHello Helen, We are so thrilled you had a 5-star experience. Thank you for taking the time to leave us a rating. We thank you for choosing Sears!
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The repair was easy to schedule. The repairman was on time (I received a phone call when he arrived),.The repairman was very professional, personable and knowledgable. He had the repairs done quickly (in my opinion), and had things back in their proper places . Left the area clean. I was told I would have to dispose of the broken parts, and why, which was no problem for me. I was very pleased with the service and impressed with the professionalism of the repairman.. I love Kenmore appliances and have been pleased with any service I've ever had with Sears.Hi Sandy, Thank you so much for your 5-star rating! We are happy to see that you had a great experience. Thank you for your business!
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Helped correct a small issue. All good.We are so thrilled you had a 5-star experience. Thank you for taking the time to leave us a rating. We thank you for choosing Sears!