City of Industry, CA repair reviews
All Reviews are from verified customers of Sears Home Services.1–10 of 94 Reviews
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Happy with work done. Fast and efficient.
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Excellent serviceDear Richard, Thank you so much for your 5-star rating! We are happy to see that you had a great experience. Thank you for your business!
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The dryer was not so dirty, I have to wait it cleaned again in 5 yrs. Thank you.Dear Edina, We are so pleased to hear that you had such a positive experience. Thank you for taking the time to let us know how we did. We appreciate any and all feedback. Thank you for choosing Sears!
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The Tech was friendly & explained how to use the cycles on the macine.We love 5-star ratings! Thanks for choosing Sears PartsDirect!
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It took two days to get service man here due to a previous Appt. that went overtime. But the serviceman called both on that day and on day he came to let us know time to expect him. Once here, he fixed the problem and was professional. We were very pleased!!Thank you for taking the time to leave us your rating. We love to see that you had a wonderful experience and that your Technician was able to provide you with the quality service we strive for daily. We appreciate your business and look forward to assisting you in the future.
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My refrigerator is still needing a service repair. The technician was rude and did not help meThank you, CRYSTAL , for taking the time to leave us your rating. We are sorry to hear that you did not have a positive experience with Sears PartsDirect. If you would like us to look into your situation further for you, please visit www.SearsPartsDirect.com and click the chat option on the bottom right corner to speak with a PartsDirect chat representative.
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Very pleased with quick and efficient serviceDear David, Thanks so much for your kind words! Your comments really cheer us up. To help other customers like you, would you be willing to share more details about your experience, or even a photo? You can share with us at https://www.facebook.com/SearsHomeServices/. And thank you again!
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The technician was well prepared! I had received the wrong part in the mail, but he had the right part in his truck to accommodate me. Thank you!Thank you for sharing your great rating! We thank you for choosing Sears and hope you recommend us to your friends and family.
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Not very happy having to wait all dayRICHARD C, thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
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I paid $??? to have applicances cleaned and maintained. For $??? it means the dryer, the back of the freezer and under the fridge was vaccumed. That was it. Was it noticed that the stove's 'power' burner isn't at full power and that it takes awhile to ignite? Was it noticed that hot water isn't coming out hot from the washer? Was it noticed that both the dryer and fridge gaskets were torn? I am assuming not because there isn't a report stating those items nor was I given a way to fix/replace them if I wanted to.Hi Kim,We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at HomeServiceReviews@transformco.com and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.