City of Industry, CA repair reviews
All Reviews are from verified customers of Sears Home Services.1–10 of 35 Reviews
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My refrigerator has not been working / fixed for over a month now. Dates for a tech to come and inspect it again keeps getting pushed back. Will be contacting Better Business Bureau regarding this matter. I should not have to wait this long because a tech could not fix the problem!Thank you for taking the time to let us know about this. We would love to take a look and see how we can help get things moving in the right direction. If you would please check your email for further information we can take a look. We appreciate your business and look forward to assisting you with this matter
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Satisfied with the job but it takes a long time to get the appointment
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Tech was on time and efficient. Explained the problem and advised on future maintenance.
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Hello Robert, Thank you for taking the time to submit a review. We look forward to working with you in the future. Thank you for choosing Sears! ^CS
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Thank you for taking the time to leave us your rating! We love to see that you had a good experience. We appreciate your business and look forward to assisting you in the future.
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Maintenance check was done last week. Tech was pleasant. However I had the 10-2 window schedule and indicated over the phone that I needed to LEAVE by 2. I was assured there wouldn't be a problem. However, tech arrived AT 2!Hello Sally, Thank you for your valuable feed back we are always looking at what to improve on. I know our repair team will do there best to ensure a better experience in the future. Thank you for choosing Sears ^CS
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We're glad you have had a positive experience with our service. It's great we provided with pleasant tech service. We look forward to assisting you again in the future! ^OC
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25 days passed from the day I reported a problem until the refrigerator was fixed. This was eerily similar to a previous experience six months earlier for a repair request on the same refrigerator (Kenmore Elite purchased in June of 2013). I didn't get a sense of urgency from anyone in the process. There has to be a better way to service this vital appliance. The technician was the saving grace in the entire process.Thank you for taking the time to let us know about your service experience. We apologize for the delay in repair and for the inconvenience it caused. We truly appreciate your patience! We are happy to hear that your refrigerator has been repaired. We will forward your feedback on to the appropriate channels so that we can improve the quality of our service. We thank you for your business!