City of Industry, CA repair reviews

All Reviews are from verified customers of Sears Home Services.
3.8 out of 5 stars

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  1. Technician was real good but my time that Sears gave me was 8:00 am -12 pm but didn’t arrive until almost 2:00pm! Why do you have an appointment windo

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    Not very happy having to wait all day
    WEST COVINA, CA
    September 17, 2021
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    RICHARD C, thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
    CSoffline on September 20, 2021
  2. I question paying $???

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    I paid $??? to have applicances cleaned and maintained. For $??? it means the dryer, the back of the freezer and under the fridge was vaccumed. That was it. Was it noticed that the stove's 'power' burner isn't at full power and that it takes awhile to ignite? Was it noticed that hot water isn't coming out hot from the washer? Was it noticed that both the dryer and fridge gaskets were torn? I am assuming not because there isn't a report stating those items nor was I given a way to fix/replace them if I wanted to.
    WEST COVINA, CA
    September 09, 2021
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    Hi Kim,We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at HomeServiceReviews@transformco.com and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
    cs offline on September 09, 2021
  3. I question paying $???

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    I paid $??? to have applicances cleaned and maintained. For $??? it means the dryer, the back of the freezer and under the fridge was vaccumed. That was it. Was it noticed that the stove's 'power' burner isn't at full power and that it takes awhile to ignite? Was it noticed that hot water isn't coming out hot from the washer? Was it noticed that both the dryer and fridge gaskets were torn? I am assuming not because there isn't a report stating those items nor was I given a way to fix/replace them if I wanted to.
    WEST COVINA, CA
    September 09, 2021
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    Dear Kim, We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at Homeservicereviews@transformco.com and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
    CS Offline on September 09, 2021
  4. I question paying $???

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    I paid $??? to have applicances cleaned and maintained. For $??? it means the dryer, the back of the freezer and under the fridge was vaccumed. That was it. Was it noticed that the stove's 'power' burner isn't at full power and that it takes awhile to ignite? Was it noticed that hot water isn't coming out hot from the washer? Was it noticed that both the dryer and fridge gaskets were torn? I am assuming not because there isn't a report stating those items nor was I given a way to fix/replace them if I wanted to.
    WEST COVINA, CA
    September 09, 2021
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    Hi Kim,We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at HomeServiceReviews@transformco.com and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
    cs offline on September 09, 2021
  5. I question paying $???

    Overall rating

    see details
    I paid $??? to have applicances cleaned and maintained. For $??? it means the dryer, the back of the freezer and under the fridge was vaccumed. That was it. Was it noticed that the stove's 'power' burner isn't at full power and that it takes awhile to ignite? Was it noticed that hot water isn't coming out hot from the washer? Was it noticed that both the dryer and fridge gaskets were torn? I am assuming not because there isn't a report stating those items nor was I given a way to fix/replace them if I wanted to.
    WEST COVINA, CA
    September 09, 2021
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    Hi Kim,We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at HomeServiceReviews@transformco.com and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
    cs offline on September 09, 2021
  6. I question paying $???

    Overall rating

    see details
    I paid $??? to have applicances cleaned and maintained. For $??? it means the dryer, the back of the freezer and under the fridge was vaccumed. That was it. Was it noticed that the stove's 'power' burner isn't at full power and that it takes awhile to ignite? Was it noticed that hot water isn't coming out hot from the washer? Was it noticed that both the dryer and fridge gaskets were torn? I am assuming not because there isn't a report stating those items nor was I given a way to fix/replace them if I wanted to.
    WEST COVINA, CA
    September 09, 2021
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    Hi Kim,We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at HomeServiceReviews@transformco.com and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
    cs offline on September 09, 2021
  7. Refrigerator

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    It’s been over 1 month and 2 weeks without refrigerator. After rescheduling and waiting it took 3 weeks for them to come out fix it and only to last a day or so then refrigerator stop working now have to wait again for second part for another 2 weeks due to delay of shipment.
    LA PUENTE, CA
    August 18, 2021
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    Dear Alondra, We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at HomeServiceReviews@transformco.com and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
    CS Offline on August 19, 2021
  8. Fast response, friendly & fixed my problem!

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    Third time I’ve had to call on Sears to repair my ice maker. Service tech was knowledgeable, friendly and thorough! Only complaint was it took 5 months to receive the repair parts!
    WALNUT, CA
    August 10, 2021
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    Thank you Kristin for your 5-star rating! We thank you for your business and look forward to serving you again in the future.
    cs offline on August 12, 2021
  9. Excellent, courteous and professional service. Thank You, once again!!!!!!!!!!!!!!

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    Thank you, once again!!!!!!!!!!!!!!!!!!!!
    WALNUT, CA
    July 25, 2021
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    We are so thrilled you had a 5-star experience. Thank you for taking the time to leave us a rating. We thank you for choosing Sears!
    CS offline on July 27, 2021
  10. Awesome service

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    Received my replacement check totally satisfied.
    WALNUT, CA
    March 01, 2021
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    Dear Joe,Thank you so much for your 5-star rating! We are happy to see that you had a great experience. Thank you for your business!
    cs offline on March 02, 2021