City of Industry, CA repair reviews

All Reviews are from verified customers of Sears Home Services.
3.8 out of 5 stars

Sort by:
1–10 of 90 Reviews
  1. !!Great service & very knowledgeable!

    Overall rating

    see details
    It took two days to get service man here due to a previous Appt. that went overtime. But the serviceman called both on that day and on day he came to let us know time to expect him. Once here, he fixed the problem and was professional. We were very pleased!!
    WEST COVINA, CA
    May 02, 2022
    Was this review helpful to you? Yes · 0 | No · 0
    Report abuse
    Thank you for taking the time to leave us your rating. We love to see that you had a wonderful experience and that your Technician was able to provide you with the quality service we strive for daily. We appreciate your business and look forward to assisting you in the future.
    Sears Home Services on May 02, 2022
  2. Horrible

    Overall rating

    see details
    My refrigerator is still needing a service repair. The technician was rude and did not help me
    LA PUENTE, CA
    April 07, 2022
    Was this review helpful to you? Yes · 0 | No · 0
    Report abuse
    Thank you, CRYSTAL , for taking the time to leave us your rating. We are sorry to hear that you did not have a positive experience with Sears PartsDirect. If you would like us to look into your situation further for you, please visit www.SearsPartsDirect.com and click the chat option on the bottom right corner to speak with a PartsDirect chat representative.
    Sears Home Services on April 08, 2022
  3. Expert service

    Overall rating

    see details
    Very pleased with quick and efficient service
    WALNUT, CA
    January 28, 2022
    Was this review helpful to you? Yes · 0 | No · 0
    Report abuse
    Dear David, Thanks so much for your kind words! Your comments really cheer us up.  To help other customers like you, would you be willing to share more details about your experience, or even a photo? You can share with us at https://www.facebook.com/SearsHomeServices/. And thank you again!
    CS Offline on January 28, 2022
  4. Professional service

    Overall rating

    see details
    The technician was well prepared! I had received the wrong part in the mail, but he had the right part in his truck to accommodate me. Thank you!
    WALNUT, CA
    October 10, 2021
    Was this review helpful to you? Yes · 0 | No · 0
    Report abuse
    Thank you for sharing your great rating! We thank you for choosing Sears and hope you recommend us to your friends and family.
    CS OFFLINE on October 10, 2021
  5. Technician was real good but my time that Sears gave me was 8:00 am -12 pm but didn’t arrive until almost 2:00pm! Why do you have an appointment windo

    Overall rating

    see details
    Not very happy having to wait all day
    WEST COVINA, CA
    September 17, 2021
    Was this review helpful to you? Yes · 0 | No · 0
    Report abuse
    RICHARD C, thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
    CSoffline on September 20, 2021
  6. I question paying $???

    Overall rating

    see details
    I paid $??? to have applicances cleaned and maintained. For $??? it means the dryer, the back of the freezer and under the fridge was vaccumed. That was it. Was it noticed that the stove's 'power' burner isn't at full power and that it takes awhile to ignite? Was it noticed that hot water isn't coming out hot from the washer? Was it noticed that both the dryer and fridge gaskets were torn? I am assuming not because there isn't a report stating those items nor was I given a way to fix/replace them if I wanted to.
    WEST COVINA, CA
    September 09, 2021
    Was this review helpful to you? Yes · 0 | No · 0
    Report abuse
    Hi Kim,We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at HomeServiceReviews@transformco.com and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
    cs offline on September 09, 2021
  7. I question paying $???

    Overall rating

    see details
    I paid $??? to have applicances cleaned and maintained. For $??? it means the dryer, the back of the freezer and under the fridge was vaccumed. That was it. Was it noticed that the stove's 'power' burner isn't at full power and that it takes awhile to ignite? Was it noticed that hot water isn't coming out hot from the washer? Was it noticed that both the dryer and fridge gaskets were torn? I am assuming not because there isn't a report stating those items nor was I given a way to fix/replace them if I wanted to.
    WEST COVINA, CA
    September 09, 2021
    Was this review helpful to you? Yes · 0 | No · 0
    Report abuse
    Dear Kim, We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at Homeservicereviews@transformco.com and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
    CS Offline on September 09, 2021
  8. I question paying $???

    Overall rating

    see details
    I paid $??? to have applicances cleaned and maintained. For $??? it means the dryer, the back of the freezer and under the fridge was vaccumed. That was it. Was it noticed that the stove's 'power' burner isn't at full power and that it takes awhile to ignite? Was it noticed that hot water isn't coming out hot from the washer? Was it noticed that both the dryer and fridge gaskets were torn? I am assuming not because there isn't a report stating those items nor was I given a way to fix/replace them if I wanted to.
    WEST COVINA, CA
    September 09, 2021
    Was this review helpful to you? Yes · 0 | No · 0
    Report abuse
    Hi Kim,We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at HomeServiceReviews@transformco.com and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
    cs offline on September 09, 2021
  9. I question paying $???

    Overall rating

    see details
    I paid $??? to have applicances cleaned and maintained. For $??? it means the dryer, the back of the freezer and under the fridge was vaccumed. That was it. Was it noticed that the stove's 'power' burner isn't at full power and that it takes awhile to ignite? Was it noticed that hot water isn't coming out hot from the washer? Was it noticed that both the dryer and fridge gaskets were torn? I am assuming not because there isn't a report stating those items nor was I given a way to fix/replace them if I wanted to.
    WEST COVINA, CA
    September 09, 2021
    Was this review helpful to you? Yes · 0 | No · 0
    Report abuse
    Hi Kim,We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at HomeServiceReviews@transformco.com and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
    cs offline on September 09, 2021
  10. I question paying $???

    Overall rating

    see details
    I paid $??? to have applicances cleaned and maintained. For $??? it means the dryer, the back of the freezer and under the fridge was vaccumed. That was it. Was it noticed that the stove's 'power' burner isn't at full power and that it takes awhile to ignite? Was it noticed that hot water isn't coming out hot from the washer? Was it noticed that both the dryer and fridge gaskets were torn? I am assuming not because there isn't a report stating those items nor was I given a way to fix/replace them if I wanted to.
    WEST COVINA, CA
    September 09, 2021
    Was this review helpful to you? Yes · 0 | No · 0
    Report abuse
    Hi Kim,We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at HomeServiceReviews@transformco.com and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
    cs offline on September 09, 2021