Brea, CA repair reviews
All Reviews are from verified customers of Sears Home Services.1–10 of 57 Reviews
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The technician was running late but once he arrived the repair was completed quickly and professionally.
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The problem started in August 2018, to date still not fixed. Kept refreshing and creating new order so it doesn’t show the problem started in August to avoid replacement. Been denied 3 times on replacement but kept sending the wrong parts in purpose so time clock restarts. I HATE SEARS!!!!!We're sorry that you are having issues getting parts for your refrigerator. We have sent you a separate email requesting additional information. Thanks!
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Initial service call was good, but they have not been able to deliver all the parts to finish the repair. Communication with them has been unacceptable.
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the technician verified that the ice maker would function. however it is still will not make ice. Requesting a revisit to fix the problem.We would be happy to help out with that! If you would please check your email for further information we can get things moving along. We appreciate your business and look forward to assisting you with this matter
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I am extremely dissatisfied with your Customer Service Representative VALERIE. On March 14, I spoke with VALERIE to file a claim for washer replacement since my washer has been deemed irrepairable. She said the claim was filed and I would hear from Sears within 8 hours. Today, March 20, I contacted Sears for an update. I spoke with ALLISA who advised there was no record of my claim even though she checked twice using my 2 telephone numbers. As a result, Claim 5623535 was generated and now I must wait for another service call. I have been a valued customer for over 20+ years and I, nor any other customer, deserve to be treated disrespectfully such as the actions displayed by VALERIE. Did it even occur to her that by her negligence, I, the Sears customer, has lost time waiting for that Sear's telephone call, and now additional time for another service call? I have always been satisfied with Sears, service calls. and products. It appears as though now I am just having problems.Hello Cynthia, I am sorry this has not been taken care of. I would like to see if there is a way for me to assist you. Please check your email for further support information. Thank you for your time. ^CS
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Great, great technician!! He checked everything thoroughly! Well groomed and polite.Hello Gregg, Thank you for taking the time submit a review. I am glad to see that the technician provided a great experience. Thank you for choosing I know we can't wait to work with you in the future. ^CS
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The first technician was unsatisfactory. the 2nd one cleaned up the mess.Hello there, Thank you for taking the time to submit a review. We look forward to working with you in the future. Thank you for choosing Sears! ^CS
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Hello John, Thank you for taking the time submit a review. I am glad to see that the technician provided a great experience. Thank you for choosing I know we can't wait to work with you in the future. ^CS