Brea, CA repair reviews
All Reviews are from verified customers of Sears Home Services.1–10 of 108 Reviews
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This leak repair on my washer was diagnosed on Nov 24th. The technician ordered the broken part and told me he would come when the part is received. The part was delivered to my house on Dec 24 so I scheduled a technician. They assigned a technician who did not know how to replace the part but did not tell us so when we used the washer, we had more water on the floor. I called Sears again so they scheduled a technician the next day. I received the service notification the next day and they attempted to send her again, the same technician so I declined the service and called Sears again to schedule service. After my frustration on the phone, I spoke with someone from the call center that listened to me. The next day, Hector the technician and Mark his supervisor showed up. This tag team was great, they fixed the leak and now the washer is working good again. Hector really took his time with the repair and Mark went through the entire repair process to ensure the original call for the problem was addressed. I would have given them 5 STARS but with 6-7 phone calls and 3 service technician visits, I just could not. If they had scheduled a qualified technician to replace the original part, these issues would have not have happened. I strongly believe, the 1st technician Isaac and the 3rd technician Hector were qualified technicians. This service experience does not help my confidence with Sears appliance service.Dear Jun, We are so pleased to hear that you had such a positive experience. Thank you for taking the time to let us know how we did. We appreciate any and all feedback. Thank you for choosing Sears!
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Did a great Job!Dear Charlene, Thank you so much for your 5-star rating! We are happy to see that you had a great experience. Thank you for your business!
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Our technician was great and also very friendlyDear Karen, Thank you for taking the time to leave us your rating. We love to see that you had a wonderful experience and that your Technician was able to provide you with the quality service we strive for daily. We appreciate your business and look forward to assisting you in the future.
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Repairman was very courteous and helpful. Got our washer working quickly.HI VIRGINIA ,We are so pleased to hear that you had such a positive experience. Thank you for taking the time to let us know how we did. We appreciate any and all feedback. Thank you for choosing Sears!
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Dryer still making a noise, a different noise but wasn’t the original squeaking, but now a new noise has to be related to first issueDear Joseph, Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
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Repair person was excellentThank you so much for your 5-star rating! We are happy to see that you had a great experience. Thank you for your business!'
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Extremely pleased with the thoroughness of Aaron's work ethic and finished work product.HI CYNTHIA ,We are so pleased to hear that you had such a positive experience. Thank you for taking the time to let us know how we did. We appreciate any and all feedback. Thank you for choosing Sears!
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The service person was able to take care of my dryer.HI PHYLLIS ,We are so pleased to hear that you had such a positive experience. Thank you for taking the time to let us know how we did. We appreciate any and all feedback. Thank you for choosing Sears!
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We continue to have problems with the fridge. The next evening we came home and the water all othe kitchen floor.RAY W, thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
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Problem solved -- very satisfied with service. Thank you.Hi Victor, Thank you so much for your 5-star rating! We are happy to see that you had a great experience. Thank you for your business!