Antioch, CA repair reviews

First time having a new service contractor from Sears. This time is not the usual contractor. There local in our area. Good service but need a lot of improvement.

The service tech was friendly and informative and seemed very capable.

Thanks for getting the pillowcase out of the washer!

I was lucky enough to get "Jose" out here for a couple of problems on our Whirlpool washing machine, and he was amazing! He truly went "above and beyond" for us, not only replacing the defective part for us, but also cleaning-out the water pump, which he found contaminated with crud and a bunch of small coins that had somehow found their way down into the mechanism. He was worried that this could cause us even more problems in the future, and even though it took a lot more time and effort, he nevertheless went into that part of the system and took care of it! Jose's efforts are very much appreciated, and we will be asking for him by name in the future! Thanks, Jose!

Issue was not resolved the 1st time, appears to be fixed after the 2nd attempt.

3-4 weeks for an appointment = RIDICULOUS. HIRE more servicemen or OUTSOURCE THE WORK. We are paying a lot of $ for this service. It took 10 minutes to fix put the spring in place.