Mesa, AZ repair reviews
All Reviews are from verified customers of Sears Home Services.1–10 of 50 Reviews
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Very informative on the issues and concerns I had. Gave good suggestions on how to maintain the refrigerator and keep it running properlyDear Debbie, Thank you for sharing your great rating! We thank you for choosing Sears and hope you recommend us to your friends and family.
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Super happy with the service and outcome and that it was all done in a timely manner!Dear Drex, Thank you so much for your 5-star rating! We are happy to see that you had a great experience. Thank you for your business!
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Very impressed with Dan’s knowledge and explanation of problem and my options.Thank you for sharing your great rating! We thank you for choosing Sears and hope you recommend us to your friends and family.
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Service was great, arrival of ordered part was good. The issue and reason for service was a non making Ice. Two different parts were Ordered and installed with the notice that should have ice in 24 hrs. It has now been about 3 days since last installment and still no ice.Dear Donald, thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.
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Communication and speed of service are the downfall to this service call. Technician was onto t regarding the work needed for the repair. Yet his communication was lacking once the request was made. Double booked, told next day service once part arrived, did not return texts or calls, nor identify that services were complete, just left with no words spoken....Again workmanship appears to be of quality, better communication needs to be addressed.Thank you for sharing your great rating! We thank you for choosing Sears and hope you recommend us to your friends and family.
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The service tech informed that someone would call to schedule repair.We love 5-star ratings! Thanks for choosing Sears Parts Direct!
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Repairman Victor arrived on time, was knowledgeable, diagnosed problem right away, did the repair. Repair bill was reasonable. We are very pleased with everything. Could not have gone any better. Thanks Victor.Thank you so much for your 5-star rating! We are happy to see that you had a great experience. Thank you for your business!
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Sears company came out to work on my refrgerator. They charged my over $700 for parts and labor and could not fix the refrigerator. They said they would refund the money but they never did and it is impossible to reach someone on the phone. No one answers.Sandra, we are sorry to hear that you did not have a positive experience with Sears. If you would like us to look into your situation further, please email us at homeservicereviews@transformco.com with your name, address, and phone number associated with your account. Thank you.
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the refrigerator is till broken after hours hours of this guy being there.Dear Jeremiah, We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at HomeServiceReviews@sears.com and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
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The service man was good and quick and he repaired the microwave. I was charged twice for a one time service that is why I rated so low. I had to call my bank and cancel one of the charges which will take up to 2 weeks. I called SHS and they said I was only charged once. :-(HI ERIC ,We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at HomeServiceReviews@transformco.com and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.