Glendale, AZ repair reviews

This was the third visit to try and fix our stand alone ice maker. After a three hour-two person total rebuild on the second appointment, the icemaker still did not produce ice. The workers left saying it should produce ice in an hour. The only thing in the ice bin was the debris from the repair. Bits of wire,metal and dirt. The repairmen left and the fan was not operational so the unit overheated and wouldn't produce ice. The third service visit, the repair person didn't have a single spare parts needed. So it will require yet another service call in two weeks. IF time had been taken to study the history of repairs, he should have come with the appropriate parts. This unit is under warranty. It would have been far cheaper for the company to simply replace the unit. We have been without an working unit now for six weeks. This is totally unprofessional service.

The gentleman who fixed my freezer was very nice and fixed the problem quickly. That is why I have always purchased my appliances from Sears and nowhere else.

There was a lack of communication between the service dept. and the parts department. When the second service person came to fix the washer a part was missing and we received a part that was not needed. Which meant the repair was belayed another week. We were without a washing machine for over two weeks. When the right parts arrive the washer was repaired with no problem.

This is the 5th time a tech was out to replace parts in a month and it still doesn't work. Now I have to another 3-5 days to hear from the solutions dept.

I booked online the night before, technician arrived the next afternoon and my problem was fixed within the hour. Service tech was awesome.

Expertly answered my questions.

service was good

I like Sears yearly maintenance program

Like ther yearly checkup/maintenance service

Like there yearly checkup/cleaning service