Chandler, AZ repair reviews
All Reviews are from verified customers of Sears Home Services.1–10 of 105 Reviews
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Always on time and knowledgeableHI JAMES ,We are so pleased to hear that you had such a positive experience. Thank you for taking the time to let us know how we did. We appreciate any and all feedback. Thank you for choosing Sears!
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I would recommend sears for serviceHI CAROL,We are so pleased to hear that you had such a positive experience. Thank you for taking the time to let us know how we did. We appreciate any and all feedback. Thank you for choosing Sears!
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Sears Rep was not a repair person he said that he would send a note to sears that we needed a repair on our washer, as of this date no one has called to schedule a possible repairHI VINCENT ,We apologize for the difficulties your recent service has caused. as per records service is on 9/10/2020 we request you to please wait for the service so that tech will check and fix it.
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SCHEDULED a SERVICE Tech_person that was not a repair personWe apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at HomeServiceReviews@transformco.com and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
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Service person was very polite and respectful of our property.HI BOBBY ,We are so pleased to hear that you had such a positive experience. Thank you for taking the time to let us know how we did. We appreciate any and all feedback. Thank you for choosing Sears!
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Service person was very polite and respectful of our property.Hi Bobby, Thank you so much for your 5-star rating! We are happy to see that you had a great experience. Thank you for your business!
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Was told by the technician, Gerardo (Jerry) that serviced my washer on August 11, that I would have a reply from you regarding the fact that he deemed the washer to uneconomical to repair and that I would be notified by Sears in 24 to 48 hours regarding a replacement since I have a contract for that washer. It has now been 96 hours. The repair was on Saturday and it is now Wednesday and I have not heard one word from Sears. I have spent over $1300 on your service contracts and I’m getting absolutely nothing in return for it. Not even a simple phone call. I have been a loyal customer and purchased many things from Sears until they went out of business and this is the thanks I get. This is worst customer service I’ve ever experienced!! The maintenance check I had on my washer and dryer prior to this repair was a joke. That service man took a photo of my model number on the washer because he said there was a problem with it and that he would turn it in to Sears and they could order the parts and then they would call me so that they can bring the parts with them to repair it when they came. I waited four days on that one and never received a phone call. When I inquired about it there was no record whatsoever of him reporting that to Sears. That initiated my repair request to Sears and brought on the latest incident of no follow through. I am very disappointed in the way this has been handled. And I’m still waiting for someone to call and make this right. You seem to have no problem sending me several emails wanting my opinion. I’m just wanting one phone call to tell me you’re going to stand by your maintenance agreement and make this right!Hi Jacqulyn, We would like to inform you that you replacement was already approved by our Protection Agreement team. We request you to please contact our Protection Agreement team @ 800-927-7836.
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Technician checked on stove burner and I explained the burner is unusable as it runs hot and burns the food anytime it is used. The burner does not work and needs to be replaced or fixed. Was told sears will not replace or do anything as burner works. I expect this to be resolved yet.Hello Sandy, We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at HomeServiceReviews@transformco.com and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
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- everything checked out OKHello Robert, Thank you so much for your 5-star rating! We are happy to see that you had a great experience. Thank you for your business!
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Our technician was right on time, kept everything neat and tidy, and he fixed the fridge!Thank you for sharing your great rating! We thank you for choosing Sears and hope you recommend us to your friends and family.