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635 Skyland Blvd Reviews
Read reviews from customers who used our services at 635 Skyland Blvd
Total reviews
62
Average Rating
4.3/5
S B,
Customer service response - We're pleased to hear that you had a positive experience with Sears Appliance Repair. Thank you for taking the time to leave us a rating. We appreciate all feedback. Thank you for choosing us!
Sears Home Services on 1705907624555
Camille P,
Customer service response - Hi Camille, thank you for taking the time to leave us a rating! If you have a moment, we’d love for you to leave a comment with your thoughts. Your feedback helps us improve!
Sears Home Services on 1758246324889
Horrible!!!!!!! Sorry!!!! Took 10 minutes at my house and didn’t diagnose it correctly !!!!!!! Worst experience I have ever had
will N,
Customer service response - We apologize for the trouble you've faced. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1782694234435
They told me they made me an appointment for a specific date and that the window of time was between 8:00am and 5:00pm. I sat at home waiting all day, seeing my time updated to later and later in the day until I get a notification at 4:50pm that my appointment has been rescheduled “due to my request”. I never asked for it to be rescheduled and they made it for a day I was unable to sit at home and wait for them all day. Do not use this service.
Emily S,
Customer service response - We're very sorry for the frustration and poor communication you've experienced. Please visit searshomeservices.com or call 1-800-469-4663 so we can work on resolving this for you. Thank you for letting us know.
Sears Home Services on 1764911063052
The technician Markeith, called and verified with me that he was an hour away. He never came and I received and email that stated charges for services rendered with me agreeing and some M M signature that supposed to be mine. How unethical and down right illegal to pose as the customer and signed for me!!! He never came to my house as discussed. It was 11:05 am when we spoke and he was an hour away and it’s now 12:56 pm. Yet I get emails saying service rendered and diagnostic is completed without him showing up. SIGNING MY NAME SAYING HE CAME - LIAR
Yolanda B,
Customer service response - We're very sorry for the frustration and poor communication you've experienced. Please visit searshomeservices.com or call 1-800-469-4663 so we can work on resolving this for you. Thank you for letting us know.
Sears Home Services on 1755659539448
Did not repair anything nor did he say he was leaving !!!!
Yolanda B,
Customer service response - We're really sorry to hear about your experience. This isn’t the service we aim to provide. Please visit searshomeservices.com or call 1-800-469-4663 so we can help resolve this for you. Thanks for giving us a chance to make it right.
Sears Home Services on 1754280697044
The technician left without testing to see if the washer worked properly. And it is not working properly. It is still making noise on the spin cycle. It was unplugged and the water was turned off.
Queen T,
Customer service response - Thank you for the amazing 5-star review! We're glad to hear everything went well. Don’t hesitate to reach out if you need anything in the future.
Sears Home Services on 1743131044619
I scheduled a repair for my sharp drawer microwave and they took all the information such as the model number and serial number and said they would be there the next day. They never showed up and scheduled the next day. They called me at 3pm on Thanksgiving eve to tell me that they don't work on that brand. They could have told me that when I first called them. That doesn't leave me any time to get it fixed before thanksgiving. Lousy service.
michael B,
Customer service response - We apologize for the trouble you've faced, michael. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1733040255422
Wasn’t no experience the job didn’t get done
Keosha H,
The process was long and drawn out for 2 weeks. And when the actual parts arrived he still didn’t and couldn’t fix it..
Tamesha B,
