635 Skyland Blvd Reviews
Showing most recent reviews from verified customers of Sears Home Services
Scott S
The technician left without ensuring the repair was effective and finished. He promised my wife the refrigerator would “turn on” in a few minutes then left. When the refrigerator started showing the exact same error code it was showing before he replaced a part I tried to call him and he sent me straight to voicemail. The least he could have done was stayed around to make sure the unit worked but apparently he didn’t care enough. He has been a complete disappointment.
Customer service response - Thank you for taking the time to bring this to our attention, Scott. We hate to see that you have had this kind of experience with Sears Appliance Repair and would love the opportunity to help out. If you would please message the name, address, and phone number associated with the service order to our Sears Home Services Facebook page at https://www.facebook.com/SearsHomeServices/, we will be able to see how we can assist you. We appreciate your business and look forward to addressing this matter.
Sears Home Services on February 05, 2024