2908 Citizens Parkway Reviews
Showing most recent reviews from verified customers of Sears Home Services
BlessaMiracle2
Johnathan tried to make me buy a compressor for my GE Refrigerator by aggressively using urgency & pressure phases like “You have to make a decision on the spot & you have to make a decision before I leave”. He was pushing me to respond immediately & it raised a red flag. I went with another company & the repair was only a relay switch & fan reboot. Johnathan quoted me a price of $1,400 plus dollars for a compressor which was not the problem. He was aggressive & appearance was unkept, he leaned on my food cooler I had draining in my sink & cracked it. He took screws off my refrigerator back panel & did not replace all of them. I will not do business with this company because of unethical business practices. Service personnel please stop trying to intimidate senior citizens, we are the new generation of seniors & we’re not having it.
Customer service response - We're really sorry to hear about your experience. This isn’t the service we aim to provide. Please visit searshomeservices.com or call 1-800-469-4663 so we can help resolve this for you. Thanks for giving us a chance to make it right.
Sears Home Services on May 13, 2025
Hayward L
Customer service response - Thank you for the amazing 5-star review ! We're glad to hear everything went well. Don’t hesitate to reach out if you need anything in the future.
Sears Home Services on August 07, 2024
TRACY G
The technician never showed up. Wasted my time waiting for him and he never showed up
Customer service response - We are truly sorry to hear about your 1-star rating and the disappointment you experienced with your Sears Appliance Repair service. Your feedback is important to us, and we would appreciate the opportunity to learn more about the specific issues you encountered. Please send us a message at https://www.facebook.com/SearsHomeServices/ so that we can discuss your concerns and work towards a resolution. We value your business and hope to have the chance to make it right.
Sears Home Services on July 20, 2024
Myrtis R
Has not called or come yet. Too early to give a review. Still no person.
Customer service response - A big thank you, Myrtis, for your glowing 5-star rating! We're thrilled that you had a positive experience with Sears Appliance Repair. Your trust means the world to us, and we're always here for any future appliance needs.
Sears Home Services on June 03, 2024
Hiawartha G
The tech never came. He must went to wrong address I updated my address when I made appointment.
