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803 Martin Street S Reviews
Read reviews from customers who used our services at 803 Martin Street S
Total reviews
479
Average Rating
4.6/5
I need you to send me the repair man back out. I have a leak in my ice make. Water is all over the floor November 10th I really wish you would send someone out to repair my refrigerator that can Jeff has been here 8 to 10 times with no resolve it still doesn't get cold can you please HELP!!! Emmanuel Smith
EMMANUEL S,
Customer service response - We sincerely apologize for the inconvenience you experienced with your ice maker. Thank you for bringing this to our attention, and we will promptly send a repairman to address the issue for you.
Sears Home Services on 1707368806511
Very dissatisfied
Joseph L,
Customer service response - We apologize for the trouble you've faced, Joseph. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1767144165086
I received A text message at 8:20am Saying that my technician was on the way they arrived around 9:35am I did not receive a call saying that they were outside like the previous person did. When I Open the door to let the technician in no name was given to who they were. The person odor was horrible it had my house smelling like a dirty diaper.
Elder C,
Customer service response - We apologize for the trouble you've faced. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1758503951909
April 2025 was the second and last time I was promised to find in 5 working days an email and voucher for up to $1100.00 on a new refrigerator because mine could not be fixed. I’m still waiting on June 25,2025. I want a settlement very soon.Sears. An stop charging me every month 50 dollars for a warranty.
Annette T,
Customer service response - We apologize for the trouble you've faced, Annette. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1748849849544
Helen P,
Customer service response - We want to apologize for your experience and for any inconvenience caused. Please reach out to us at searshomeservices.com or call 1-800-469-4663 so we can address this issue and help make things right. Thank you for sharing.
Sears Home Services on 1735531072689
Technician said our air was fixed, but it is not.
Vertresa L,
Customer service response - We are truly sorry to hear about your 1-star rating and the disappointment you experienced with your Sears Appliance Repair service. Your feedback is important to us, and we would appreciate the opportunity to learn more about the specific issues you encountered. Please send us a message at https://www.facebook.com/SearsHomeServices/ so that we can discuss your concerns and work towards a resolution. We value your business and hope to have the chance to make it right.
Sears Home Services on 1721390518814
Loraine H,
Customer service response - Loraine, we are sorry to hear that you did not have a positive experience with Sears Appliance Repair. If you would like us to look into your situation further, please send us a message at https://www.facebook.com/SearsHomeServices/. Please reference this review, thank you.
Sears Home Services on 1718934974595
Very poor communication. Delivered a stove that didn't even fit and just left it, leaving me to have to pay a service charge
Sunshine D,
Customer service response - We apologize for the trouble you've faced, Ebony. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1782092056748
Jimmy (the technician) was fine. The problem was the scheduling / rescheduling and lack of resolution. This service was scheduled twice with no one showing up, while we coordinated to have someone home all day. Then, when they finally did show up, they left before we could even answer the door (within 2 mins). When they finally came for the repair, they replaced a part, but determined there was another issue that they could not fix and needed to dispatch back to our warranty company. Also, I was never able to get anyone on the phone and sent several messages via the app with no answer. Overall, the entire experience was the worst I’ve ever experienced!
Murray S,
Customer service response - We're really sorry to hear about your experience. This isn’t the service we aim to provide. Please visit searshomeservices.com or call 1-800-469-4663 so we can help resolve this for you. Thanks for giving us a chance to make it right.
Sears Home Services on 1774227299392
Sear has missed two appointments. No call , just ai rescheduling the appointment. If you call customer service it is an all ai customer service center with no options to speak to a live person.
Robert D,
Customer service response - We're really sorry to hear about your experience. This isn’t the service we aim to provide. Please visit searshomeservices.com or call 1-800-469-4663 so we can help resolve this for you. Thanks for giving us a chance to make it right.
Sears Home Services on 1773704942966
