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803 Martin Street S Reviews
Read reviews from customers who used our services at 803 Martin Street S
Total reviews
479
Average Rating
4.6/5
Y’all suck!!!!
Quintavius C,
Customer service response - We apologize for the trouble you've faced. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1739841898458
Zero
Cynthia G,
Customer service response - We apologize for the trouble you've faced, Cynthia. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1736467806735
My HVAC unit is still not heating my home properly after Robert S. came to my home to repair it. Robert S. repaired my HVAC unit on Friday & when I arrived to my home on Saturday the temperature was 51degrees. I am disappointed in the service I received from Sears.
Vincent P,
Customer service response - We apologize for the trouble you've faced, Vincent. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1733674012498
My initial appointment on 11/25/ 24 was canceled, the technician came out on 11/26/24 and stated that a inducer motor needed to be ordered. I was told that the part had been delivered within three days. The tech was on his way a week later ( meantime the family has no heat in freezing temperatures). The tech called me a week later and stated that he was blocks from my residence and realized that he had forgotten that he was to install the part therefore he could not install the inducer motor. I was also told that the part had not been shipped. The tech came out on 12/5/24 to install the inducer but still no heat. I did not get a follow-up call regarding the situation. I was texted by the service company and told that another company will follow-up. The service is poor and unacceptable. Two weeks is too long to wait on Sears to repair the HVAC Unit. I was told that Sears has only one person to service clients in the area and that person is overbooked and cannot service clients in a timely manner causing long delays in service. This has been a unprofessional experience.
wanda P,
Customer service response - We apologize for the trouble you've faced, wanda. This is not the experience we want for our customers. Please email us at [email protected] so we can assist you further. Thank you for your patience.
Sears Home Services on 1733673868033
Technician did not show up on 2 of the scheduled revisits. Today she arrived, non communicative and no personality. Could not easily perform task of removing freezer doors to install replacement part. I will never use Sears Home Services again.
Gregg W,
Customer service response - We're really sorry to hear about your experience, Gregg. This isn’t the service we aim to provide. Please visit searshomeservices.com or call 1-800-469-4663 so we can help resolve this for you. Thanks for giving us a chance to make it right.
Sears Home Services on 1733674603924
The technician arrived 3 hours late and then stated he was only allowed to do a repair on our faulty ice maker and not replace it. The repair consisted of adding additional caulk around the ice maker. We have had to replace the ice maker within the last year but our comments to the technician didn’t matter. I guess we will have to log another service request in a couple of weeks.
Jeff B,
Customer service response - We're really sorry to hear about your experience, Jeff. This isn’t the service we aim to provide. Please visit searshomeservices.com or call 1-800-469-4663 so we can help resolve this for you. Thanks for giving us a chance to make it right.
Sears Home Services on 1727322227722
I had an appointment between 8-12 but the technician ended up working on another job longer than expected.The problem is he lied in his comments and said we were not home.
Ed I,
Customer service response - We apologize for the trouble you've faced, Ed. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1727145567960
My appointment was for 8-5. I took the whole day to facilitate this block time. He didn't show to 6pm. I sent him on his way. He didn't even seem to care, nor apologize for being late. NEVER USE SEARS!!
Eric B,
Customer service response - We apologize for the trouble you've faced, Eric. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1727238292869
Jasma F,
Customer service response - We apologize for not meeting your expectations. Please visit searshomeservices.com or call 1-800-469-4663 so we can address this issue and help make things right. Your feedback is important to us.
Sears Home Services on 1724988127810
This company is horrible. They come out once, order parts and keep scheduling dates for repair and never come out on the day of the repair; only to find out you’ve been rescheduled again. It’s been a month and my dryer still hasn’t been fixed!! Never would want to use them again
Nisha B,
