803 Martin Street S Reviews

Carolyn never showed up today!!! Based on other google reviews…seems like this happened before! Got a receipt and invoice showing the tech was here to fix it but was never even here! The invoice even had the wrong type of fridge and charged us for a service call. We have outside cameras which clearly shows no one was here. Now I have to reschedule again for September when this was already rescheduled because Sears canceled last week!

Carolyn did not perform a service. They service request has been canceled the day prior. Please let your records accurately reflect this. You should have appropriate documentation.

I’ve never experienced anything like this ever. After waiting all day we were rescheduled 3 different times in which my husband took the whole day off work.

No one showed up

The lady who came out, did not want to help me with my fridge. The first thing that came out of her mouth was " I am not going to be hers long" without even looking at my fridge. I never want her in my home again.

This technician has attempted to fix this icemaker four times now. It does not work. It gets worse every time. And I’m not sure it’s her fault. What she said to me was that the only thing that she was allowed to do is to replace the parts. She could not recommend replacement of the entire refrigerator, even though it is clear that that’s what needs to happen. She said the only thing that she could recommend is for us to ask for a different technician. I think she means well, I’m sure she’s very experienced. But this refrigerator has been broken and tried to be fixed over the last 3 to 4months. There’s no reason for this type of delay in assessing that this refrigerator can’t be fixed and in fact should be replaced.

Y’all suck!!!!

Zero

My HVAC unit is still not heating my home properly after Robert S. came to my home to repair it. Robert S. repaired my HVAC unit on Friday & when I arrived to my home on Saturday the temperature was 51degrees. I am disappointed in the service I received from Sears.

My initial appointment on 11/25/ 24 was canceled, the technician came out on 11/26/24 and stated that a inducer motor needed to be ordered. I was told that the part had been delivered within three days. The tech was on his way a week later ( meantime the family has no heat in freezing temperatures). The tech called me a week later and stated that he was blocks from my residence and realized that he had forgotten that he was to install the part therefore he could not install the inducer motor. I was also told that the part had not been shipped. The tech came out on 12/5/24 to install the inducer but still no heat. I did not get a follow-up call regarding the situation. I was texted by the service company and told that another company will follow-up. The service is poor and unacceptable. Two weeks is too long to wait on Sears to repair the HVAC Unit. I was told that Sears has only one person to service clients in the area and that person is overbooked and cannot service clients in a timely manner causing long delays in service. This has been a unprofessional experience.