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803 Martin Street S Reviews
Read reviews from customers who used our services at 803 Martin Street S
Total reviews
479
Average Rating
4.6/5
Technician did not show up on 2 of the scheduled revisits. Today she arrived, non communicative and no personality. Could not easily perform task of removing freezer doors to install replacement part. I will never use Sears Home Services again.
Gregg W,
Customer service response - We're really sorry to hear about your experience, Gregg. This isn’t the service we aim to provide. Please visit searshomeservices.com or call 1-800-469-4663 so we can help resolve this for you. Thanks for giving us a chance to make it right.
Sears Home Services on 1733674603924
The technician arrived 3 hours late and then stated he was only allowed to do a repair on our faulty ice maker and not replace it. The repair consisted of adding additional caulk around the ice maker. We have had to replace the ice maker within the last year but our comments to the technician didn’t matter. I guess we will have to log another service request in a couple of weeks.
Jeff B,
Customer service response - We're really sorry to hear about your experience, Jeff. This isn’t the service we aim to provide. Please visit searshomeservices.com or call 1-800-469-4663 so we can help resolve this for you. Thanks for giving us a chance to make it right.
Sears Home Services on 1727322227722
I had an appointment between 8-12 but the technician ended up working on another job longer than expected.The problem is he lied in his comments and said we were not home.
Ed I,
Customer service response - We apologize for the trouble you've faced, Ed. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1727145567960
My appointment was for 8-5. I took the whole day to facilitate this block time. He didn't show to 6pm. I sent him on his way. He didn't even seem to care, nor apologize for being late. NEVER USE SEARS!!
Eric B,
Customer service response - We apologize for the trouble you've faced, Eric. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1727238292869
Jasma F,
Customer service response - We apologize for not meeting your expectations. Please visit searshomeservices.com or call 1-800-469-4663 so we can address this issue and help make things right. Your feedback is important to us.
Sears Home Services on 1724988127810
This company is horrible. They come out once, order parts and keep scheduling dates for repair and never come out on the day of the repair; only to find out you’ve been rescheduled again. It’s been a month and my dryer still hasn’t been fixed!! Never would want to use them again
Nisha B,
Tech came to fix problem with helper. After replacing the part, and supposedly "fixing" the problem , they then cleaned out the dryer. Super informative on that but my problem wasn't fixed. told me it was good to go without fully testing to see if the repair worked. They then left. I went to go start the washer and discovered they hadn't plugged it back in, ran out to get them and have them plug it back up. They left and I ran a cycle on the washer, but they had turned the water off, so I had to do that myself. As it ran through the same code that made me call in the first place came back up. In addition they failed to secure my dryer as it was before they came. So now I have no washer and a dryer that could shake off the base. Best part, they want to send the same tech back out.....
Christopher L,
Customer service response - Thank you, Christopher, for taking the time to provide us with your rating and review. We are sorry to hear you have not had a good experience with our Sears Appliance Repair service. If you would please message us with the name, address, and phone number associated with the service order to https://www.facebook.com/SearsHomeServices/, we will be able to see how we can help out. We appreciate your business and look forward to assisting you with this matter.
Sears Home Services on 1716456914793
Employee was nice but issue not solved. Asked fot supervisor name tel and was DENIED this information Prior technician fixed one thing and damaged what Juan could not More than 3 weeks with broken washing machine. STILL WAITING FOR IT TO GET FIXED! Jean AL/pr
Jean M,
Customer service response - We are truly sorry to hear about your 1-star rating and the disappointment you experienced with your Sears Appliance Repair service. Your feedback is important to us, and we would appreciate the opportunity to learn more about the specific issues you encountered. Please send us a message at https://www.facebook.com/SearsHomeServices/ so that we can discuss your concerns and work towards a resolution. We value your business and hope to have the chance to make it right.
Sears Home Services on 1709784683796
No repair was completed
Debra R,
Customer service response - Thank you for taking the time to bring this to our attention, Debra. We hate to see that you have had this kind of experience with Sears Appliance Repair and would love the opportunity to help out. If you would please message the name, address, and phone number associated with the service order to our Sears Home Services Facebook page at https://www.facebook.com/SearsHomeServices/, we will be able to see how we can assist you. We appreciate your business and look forward to addressing this matter.
Sears Home Services on 1707893281574
Our Bosch dishwasher is under warranty, so we have no choice but to use and continue using Sears Appliance Repair. In early November we contacted Sears about our dishwasher. Two weeks later , a repairman came. He determined the problem and ordered the needed part. Three service calls and two cancellations later, (one because the truck broke down and no reason given for the second) He same repairman returned on January 23 and decided two more parts were needed. He is scheduled to return on February 2. We have contacted Sears on three different occasions to express our concerns about the ongoing delays. Each time they apologized for our inconvenience. While we appreciate their “concern”, we still have a dishwasher that we cannot use.
Bonnie P,
Customer service response - Hi Bonnie, we want to express our sincerest apologies for the experience you had with our Sears Appliance Repair. We would like to make things right and ensure your satisfaction. Please contact us directly at https://www.facebook.com/SearsHomeServices/ so that we can discuss your concerns in more detail and find a suitable resolution.
Sears Home Services on 1706228248893
