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1908 2nd Ave E Reviews
Read reviews from customers who used our services at 1908 2nd Ave E
Total reviews
72
Average Rating
4.5/5
Jimmy was a very efficient sincere serviceman and effected the job quickly, correctly, and efficiently. He was also very neat in work habits.
Ric W,
Customer service response - Thank you for your positive feedback, Ric! We're glad to hear that Jimmy was efficient, sincere, and neat in his work.
Sears Home Services on 1736998310818
Christy W,
Customer service response - Thank you for the amazing 5-star review! We're glad to hear everything went well. Don’t hesitate to reach out if you need anything in the future.
Sears Home Services on 1734934456293
Jimmy was very nice, super helpful. Got right to the issue and helped us resolve our problem with the refrigerator! Thanks!!
Euroboor U,
Customer service response - Thank you for your feedback! We're glad to hear that Jimmy was helpful and resolved your refrigerator issue promptly.
Sears Home Services on 1731250208123
Mike C,
Customer service response - We appreciate the 5-star rating! It's fantastic to know you had such a positive experience. We're always here to help you in the future!
Sears Home Services on 1730790016096
This young man was very respectful and efficient! However, your company and the process was horrible. I sent the request in on August 7 and it took you until today to have it it fixed. Two months - with no air conditioning.
Jerry D,
Customer service response - Thank you for acknowledging the respectfulness and efficiency of our technician. We apologize for the delay in service and appreciate your patience; we are working to improve our processes.
Sears Home Services on 1728352494412
Stephanie G,
Customer service response - Hi, thanks for the rating! We're happy to hear you had a positive experience. If you have any ideas on how we can earn that extra star, please let us know.
Sears Home Services on 1723358078278
Technician did a good job. Icemaker is fixed
Dan S,
Customer service response - Thank you for the amazing 5-star review, Dan! We're glad to hear everything went well. Don’t hesitate to reach out if you need anything in the future.
Sears Home Services on 1723000386695
Technician was professional and friendly
Toy C,
Customer service response - Thank you for recognizing our technician's professionalism and friendliness. We're delighted you had a positive experience with us.
Sears Home Services on 1722489322454
My 5 stars was for the real person that came and fixed my refrigerator. Your technician was very nice and friendly. She went right to work and fixed my refrigerator. Your "virtual tech", however, never showed up for repairs or service, but did cancel 4 appointments gets a Zero stars. So your artificial intelligence "AI" service doesn't work for me. I had 5 appointments 4 were cancelled or changed on the day of appointment (after I waited all day) by your "AI" even after it said tech was on the way. This is unacceptable for me. My time means nothing to you; but is very valuable to me. I will not be extending my Service agreement because I mean nothing to your business.
May M,
Customer service response - Thank you for your feedback and I apologize for the inconvenience caused by our virtual tech system. We appreciate your praise for our technician and will work on improving our AI scheduling to better serve our customers in the future.
Sears Home Services on 1722177017204
gloria S,
Customer service response - A big thank you, gloria, for your glowing 5-star rating! We're thrilled that you had a positive experience with Sears Appliance Repair. Your trust means the world to us, and we're always here for any future appliance needs.
Sears Home Services on 1721829016296
