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1908 2nd Ave E Reviews
Read reviews from customers who used our services at 1908 2nd Ave E
Total reviews
79
Average Rating
4.5/5
This young man was very respectful and efficient! However, your company and the process was horrible. I sent the request in on August 7 and it took you until today to have it it fixed. Two months - with no air conditioning.
Jerry D,
Customer service response - Thank you for acknowledging the respectfulness and efficiency of our technician. We apologize for the delay in service and appreciate your patience; we are working to improve our processes.
Sears Home Services on 1728352494412
Stephanie G,
Customer service response - Hi, thanks for the rating! We're happy to hear you had a positive experience. If you have any ideas on how we can earn that extra star, please let us know.
Sears Home Services on 1723358078278
Technician did a good job. Icemaker is fixed
Dan S,
Customer service response - Thank you for the amazing 5-star review, Dan! We're glad to hear everything went well. Don’t hesitate to reach out if you need anything in the future.
Sears Home Services on 1723000386695
Technician was professional and friendly
Toy C,
Customer service response - Thank you for recognizing our technician's professionalism and friendliness. We're delighted you had a positive experience with us.
Sears Home Services on 1722489322454
My 5 stars was for the real person that came and fixed my refrigerator. Your technician was very nice and friendly. She went right to work and fixed my refrigerator. Your "virtual tech", however, never showed up for repairs or service, but did cancel 4 appointments gets a Zero stars. So your artificial intelligence "AI" service doesn't work for me. I had 5 appointments 4 were cancelled or changed on the day of appointment (after I waited all day) by your "AI" even after it said tech was on the way. This is unacceptable for me. My time means nothing to you; but is very valuable to me. I will not be extending my Service agreement because I mean nothing to your business.
May M,
Customer service response - Thank you for your feedback and I apologize for the inconvenience caused by our virtual tech system. We appreciate your praise for our technician and will work on improving our AI scheduling to better serve our customers in the future.
Sears Home Services on 1722177017204
gloria S,
Customer service response - A big thank you, gloria, for your glowing 5-star rating! We're thrilled that you had a positive experience with Sears Appliance Repair. Your trust means the world to us, and we're always here for any future appliance needs.
Sears Home Services on 1721829016296
Will was absolutely fantastic as was Juan. Took care of the problem quickly…..never been happier.
Deborah H,
Customer service response - We're thrilled to hear that Will and Juan resolved your issue swiftly, making your experience a positive one. Thank you for sharing your happiness with us!
Sears Home Services on 1721816384449
Joan S,
Customer service response - We greatly appreciate your 5-star rating! It warms our hearts to know you had such a wonderful experience with Sears Appliance Repair. If there's ever anything you need or if another appliance needs our attention, don't hesitate to reach out. Thank you for choosing us!
Sears Home Services on 1721211197479
Christy W,
Customer service response - We greatly appreciate your 5-star rating! It warms our hearts to know you had such a wonderful experience with Sears Appliance Repair. If there's ever anything you need or if another appliance needs our attention, don't hesitate to reach out. Thank you for choosing us!
Sears Home Services on 1719550610257
Steve was absolutely amazing. He went above and beyond the call out. Couldn’t have asked for a better experience.
Aaron H,
Customer service response - We're thrilled to hear about your wonderful experience with Steve! Thank you for sharing your positive feedback.
Sears Home Services on 1718156545053
