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1908 2nd Ave E Reviews
Read reviews from customers who used our services at 1908 2nd Ave E
Total reviews
76
Average Rating
4.5/5
Curmudgeon M,
Customer service response - Your excellent rating made our day! Thank you for choosing Sears Appliance Repair, and we hope your positive experience with our Appliance Repair service leads you to recommend us to friends and family.
Sears Home Services on 1705911344707
Lovely P,
Very Professional and clean up after himself
Pat B,
Needs a new circuit board. Saved a lot of $ as it's more economical to purchase another appliance. Great suggestions as well. Highly recommend this gentleman.
Darin J,
Kim C,
Brenda T,
Customer service response - Thanks for the great rating! We're glad you had a good experience. If you have any suggestions on how we can make it even better, we'd love to hear them.
Sears Home Services on 1769395668414
Technician wrote in his comments that he installed a new ice maker but clearly showed me that the new one does not work. When he left it was not working. He told me to wait 24 hours and it might make ice. I’m not encouraged by this at all
Daniel S,
Customer service response - We apologize for the issue with the ice maker, Daniel. We appreciate your feedback and will work on ensuring our technicians provide accurate solutions and communication.
Sears Home Services on 1755658817875
The technician was great, he fixed the dishwasher and was very polite and friendly. However the repair took 6 weeks to complete . The repair was rescheduled three times even though the parts were here at my house five days after the original visit. I have no clue why it took an additional 4 weeks to have the technician install the part.
Anthony P,
Customer service response - We apologize for the delays and rescheduling issues, Anthony. We're glad the technician provided great service, and we appreciate your feedback to help us improve our scheduling process.
Sears Home Services on 1754007736333
They had me to wait 8 hours and didn’t show up for the service appointment even after updating my contact information with their AI chat service hours prior. The service providers need to get an individual to talk to people instead of AI chat only. I would recommend someone else to preform the service other than this appliance company. The information the sent me about not being able to contact me because of wrong phone number was not the truth. Please get the facts straight before sending emails with inaccurate information. The bottom line the company is not a professional or honest company from my opinion. I recommend getting someone else instead of them. A real live agent is the best way instead of some AI chat service. I waisted 8 hours waiting for service and a 45 minute drive for this appointment. and a no show from them or phone call.
timothy R,
Customer service response - We're very sorry for the frustration and poor communication you've experienced. Please visit searshomeservices.com or call 1-800-469-4663 so we can work on resolving this for you. Thank you for letting us know.
Sears Home Services on 1756082207529
Showed on the way then canceled with no reason.
Joyce T,
Customer service response - We apologize for the trouble you've faced, Joyce. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1737935796424
