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918 S Alabama Ave Ste 6 Reviews
Read reviews from customers who used our services at 918 S Alabama Ave Ste 6
Total reviews
57
Average Rating
4.6/5
Cyndee S,
Customer service response - Thank you for the 4-star rating! We're thrilled you had a good experience. If there's anything we can do to make it a 5-star one, feel free to reach out.
Sears Home Services on 1735176562730
Courteous, professional, and determined. After 10 weeks and over $1200 they finally repaired the $500 dishwasher.
Gary B,
Customer service response - We apologize for the lengthy repair process, Gary. We're glad to hear our team was courteous and professional, and we appreciate your patience and feedback.
Sears Home Services on 1730688962549
I ordered service for my refrigerator told him it was leaking from a water line that was leaking in the back, he said that wasn't it all it needed was defrosted and vacuum out. A week later it's leaking a again comes back out, he say that he doesn't have the part to fix it, he's going to order the part, I called about the part, month later. Said it's been order. Over 6 months later no part. Not good business. All of my appliances are from Sears, such a disappointment. First time have trouble with one.
Jennifer H,
Customer service response - We apologize for the trouble you've faced, Jennifer. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1738557695067
The robot said no appointments were available in my area then hung up on me. Twice.
Chris T,
Customer service response - We're really sorry to hear about your experience. This isn’t the service we aim to provide. Please visit searshomeservices.com or call 1-800-469-4663 so we can help resolve this for you. Thanks for giving us a chance to make it right.
Sears Home Services on 1769746735715
Schedules appointments but changes them half way through the day wanting to reschedule. Don't waste your day waiting on them.
Susy G,
Customer service response - We apologize for the trouble you've faced, Susy. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1744155048599
Had appointments cancelled 3 times. All numbers sent call to India. Refused access to supervisors. Part was identified 4 weeks ago but information not given to techs. 100 dollars taken out of account without any technician arriving. No stove for Christmas cooking. No office in United States to receive calls. Promises of callbacks from supervisors never kept. This company is a scam and fraud.
Carl P,
Customer service response - We apologize for the trouble you've faced, Carl. This is not the experience we want for our customers. Please email us at [email protected] so we can assist you further. Thank you for your patience.
Sears Home Services on 1735177894858
They didn't come. I was disappointed.
Dorothy H,
Customer service response - We're really sorry to hear about your experience. This isn’t the service we aim to provide. Please visit searshomeservices.com or call 1-800-469-4663 so we can help resolve this for you. Thanks for giving us a chance to make it right.
Sears Home Services on 1734664108919
