918 S Alabama Ave Ste 6 Reviews
Showing most recent reviews from verified customers of Sears Home Services
Mechthild J
Her service was very good same as last year. I hope she comes back next visit next year to check out all appliances. Best Regards, Ms. Johns
Kim O
Cyndee S
Customer service response - Thank you for the 4-star rating! We're thrilled you had a good experience. If there's anything we can do to make it a 5-star one, feel free to reach out.
Sears Home Services on December 25, 2024
Gary B
Courteous, professional, and determined. After 10 weeks and over $1200 they finally repaired the $500 dishwasher.
Customer service response - We apologize for the lengthy repair process, Gary. We're glad to hear our team was courteous and professional, and we appreciate your patience and feedback.
Sears Home Services on November 03, 2024
Jennifer H
I ordered service for my refrigerator told him it was leaking from a water line that was leaking in the back, he said that wasn't it all it needed was defrosted and vacuum out. A week later it's leaking a again comes back out, he say that he doesn't have the part to fix it, he's going to order the part, I called about the part, month later. Said it's been order. Over 6 months later no part. Not good business. All of my appliances are from Sears, such a disappointment. First time have trouble with one.
Customer service response - We apologize for the trouble you've faced, Jennifer. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on February 02, 2025
Susy G
Schedules appointments but changes them half way through the day wanting to reschedule. Don't waste your day waiting on them.
Customer service response - We apologize for the trouble you've faced, Susy. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on April 08, 2025
Carl P
Had appointments cancelled 3 times. All numbers sent call to India. Refused access to supervisors. Part was identified 4 weeks ago but information not given to techs. 100 dollars taken out of account without any technician arriving. No stove for Christmas cooking. No office in United States to receive calls. Promises of callbacks from supervisors never kept. This company is a scam and fraud.
Customer service response - We apologize for the trouble you've faced, Carl. This is not the experience we want for our customers. Please email us at BRS3@transformco.com so we can assist you further. Thank you for your patience.
Sears Home Services on December 25, 2024
Dorothy H
They didn't come. I was disappointed.
Customer service response - We're really sorry to hear about your experience. This isn’t the service we aim to provide. Please visit searshomeservices.com or call 1-800-469-4663 so we can help resolve this for you. Thanks for giving us a chance to make it right.
Sears Home Services on December 19, 2024
