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450 Schillingers Road Reviews
Read reviews from customers who used our services at 450 Schillingers Road
Total reviews
391
Average Rating
4.3/5
To much conversation when ordered the repair. Parts never showed up.
Peters C,
Customer service response - We're really sorry to hear about your experience. This isn’t the service we aim to provide. Please visit searshomeservices.com or call 1-800-469-4663 so we can help resolve this for you. Thanks for giving us a chance to make it right.
Sears Home Services on 1737000370064
The technician never showed up
Danny T,
Customer service response - We apologize for the trouble you've faced, Danny. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1734935774985
The tech shined his light in the back of the unit, said it needed cleaning and a middle fan, and left. According to Cinch Home Warranty the fan was not mentioned in his report. There was also conflicting ETA.
Patricia M,
Customer service response - We're really sorry to hear about your experience. This isn’t the service we aim to provide. Please visit searshomeservices.com or call 1-800-469-4663 so we can help resolve this for you. Thanks for giving us a chance to make it right.
Sears Home Services on 1734274878195
Not good service. It took over 30 days to get my dishwasher repaired. 😡. Dishwasher went out on September 14th. Still not repaired. I was promised a replacement last week. Crickets from Sears. Coming up on holidays with no dishwasher. Terrible service. 😡😡😡
SYLVIA B,
Customer service response - We apologize for the trouble you've faced, SYLVIA. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1731551605876
My service issue was my washer was leaking water from somewhere and I couldn't find it. The technician come to take a look and misdiagnosed the problem. He ran the machine thru a cycle and said it was my drain that was backing up and I need a plumber. Not to mention the first thing he asked for was payment first. So I put a load in the washer again to see. 1. If it was my drain than water would be on the wall, it wasn't. 2. The drain port has a dip so it will have to fill and then overflow, again water should be on the wall. I will not be using this company again.
Dirk M,
Customer service response - We apologize for the trouble you've faced. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1726979856824
Repair was supposedly made this morning but 6 hours later the dryer is still not heating.
Robert V,
Customer service response - We're really sorry to hear about your experience, Robert. This isn’t the service we aim to provide. Please visit searshomeservices.com or call 1-800-469-4663 so we can help resolve this for you. Thanks for giving us a chance to make it right.
Sears Home Services on 1726626252419
I had an appliance repair "expert" come out to the house while I was out because the dishwasher was not draining. The "expert" was friendly, but not knowledgable. After <5 minutes, he came to the conclusion that the dishwasher was broken and needed replacement. He did no basic troubleshooting to come to this conclusion. He did not evaluate the dishwasher or look under the sink. The price for this advice was $119. Based off the "professional" recommendations, I purchased a new dishwasher. After installing the new dishwasher, I had the exact same issue! Come to find out the disposal drain plug had not been removed. A 60 second fix. When I attempted to contact the "expert" he refused to speak with me. The office number sends you to an international call center, and there are no easy ways of communication. Quite frankly, they do not have "experts" making their home visits and recommendations. Again, I have tried to reach out multiple times, and multiple ways just to give feedback, but they have refused to discuss the situation.
Ryan D,
Customer service response - We apologize for the trouble you've faced, Ryan. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1726543277818
Show up when you set an appointment
Catina L,
Customer service response - We are truly sorry to hear about your 1-star rating and the disappointment you experienced with your Sears Appliance Repair service. Your feedback is important to us, and we would appreciate the opportunity to learn more about the specific issues you encountered. Please send us a message at https://www.facebook.com/SearsHomeServices/ so that we can discuss your concerns and work towards a resolution. We value your business and hope to have the chance to make it right.
Sears Home Services on 1722334070159
Emma W,
Customer service response - Emma, we are sorry to hear that you did not have a positive experience with Sears Appliance Repair. If you would like us to look into your situation further, please send us a message at https://www.facebook.com/SearsHomeServices/. Please reference this review, thank you.
Sears Home Services on 1721530094858
I have to have a whole new washer because they couldn’t repair mine and it’s been 4 days and haven’t heard anything! I need a washer 4 days ago and still have not heard back ! Where is my new washer !
Landon K,
