Appointment Lookup
802-552-4364
1001 Rainbow Dr Reviews
Read reviews from customers who used our services at 1001 Rainbow Dr
Total reviews
67
Average Rating
4.3/5
Very friendly and did a good job repairing our heating unit.
Jana M,
Drew L,
Chris was friendly and professional. After the repair the appliance worked as expected.
James R,
Customer service response - Thank you for taking the time to leave us a review. We appreciate your positive feedback and are glad to hear that Chris provided friendly and professional service, and that your appliance is now working as expected. Thank you for choosing Sears Appliance Repair for your appliance repair needs.
Sears Home Services on 1707201610464
The lady was very helpful and very informative on time and very professional
Phillip W,
Customer service response - Thank you for your feedback, Phillip! We're happy to hear that our technician was helpful, informative, and professional during your service.
Sears Home Services on 1753926035072
Chris, the tech, was friendly, went straight to dryer, and completed the job in a short time. I was pleased & grateful.
Kathleen W,
The technician did his job but it took almost 2 months to get my washer repaired! This company uses automation to answer their phone and they will not let you speak to a person. They cancelled 2 weeks ago saying 2 parts were not here yet but, they were. They just didn’t let me tell them. Also, they only come to my area on Tuesdays so if he runs out of time, you are moved another week out! This has been so frustrating. I just pray that this will not break down again.
Tawanah B,
Customer service response - We apologize for the inconvenience and frustration you experienced with the repair process. Thank you for your patience and for bringing this to our attention; we will work on improving our service.
Sears Home Services on 1728552181836
Tech came first initial assessment on my broken dishwasher and ordered the part to be installed. 2 no show appointments (waiting all day since the service repair window is 8am-5pm) and now almost one month with broken dishwasher and the part sitting here to be installed. Only AI customer service available and it is not good at handling issues like this. Very frustrating experience.
Monica C,
Customer service response - We're really sorry to hear about your experience. This isn’t the service we aim to provide. Please visit searshomeservices.com or call 1-800-469-4663 so we can help resolve this for you. Thanks for giving us a chance to make it right.
Sears Home Services on 1774831775761
She was severely lacking in people skills. I have used Sears Repair services almost all my adult life through manufacturers coverage and through Sears Warranty services. Most encounters were pleasant. Today I encountered someone looking a way to deny service instead of repair my appliance. I will never recommend SEARS. A&E or Chouce Home Warranty services again
Brian J,
Customer service response - We're really sorry to hear about your experience. This isn’t the service we aim to provide. Please visit searshomeservices.com or call 1-800-469-4663 so we can help resolve this for you. Thanks for giving us a chance to make it right.
Sears Home Services on 1774398125074
The technician never showed up to put the parts in the dishwasher, and never contacted us to tell us he wasn’t going to make it. BUT Sears text is showing like the tech actually came although he never did. Never called to let us know anything. Nothing. Sad report. We have been Customers with Sears Master Appliance Plan for 20 years. Never had such issues as we have with our refrigerator tech or dishwasher tech as we have experienced this last year.
Kim L,
Customer service response - We apologize for the trouble you've faced. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1772756001518
Meroppe P,
Customer service response - We're very sorry for the frustration and poor communication you've experienced. Please visit searshomeservices.com or call 1-800-469-4663 so we can work on resolving this for you. Thank you for letting us know.
Sears Home Services on 1771980059173
