1001 Rainbow Dr Reviews

Showing most recent reviews from verified customers of Sears Home Services

Average Rating: 4.5/5 (50 reviews)

John W

December 21, 2023
Source: Google

Evelyn W

November 07, 2023

Very courteous and professional. Knowledgeable regarding service.

Source: Google

David C

November 07, 2023

Chris was great. He identified the problem in a very timely manner. He is very professional and respectful. This is not on him but I would have liked someone to give a notice at least on hour or so before he arrived.

Source: Google

Barbara

December 21, 2023

I was well please with the service.

Source: Google

Redbud F

November 08, 2023

Chris was very nice and professional and diagnosed my washer’s problem instantly. I appreciate his expertise and promptness.

Source: Google

Jana M

November 15, 2023

Very friendly and did a good job repairing our heating unit.

Source: Google

Drew L

November 21, 2023
Source: Google

James R

February 06, 2024

Chris was friendly and professional. After the repair the appliance worked as expected.

Source: Google

Customer service response - Thank you for taking the time to leave us a review. We appreciate your positive feedback and are glad to hear that Chris provided friendly and professional service, and that your appliance is now working as expected. Thank you for choosing Sears Appliance Repair for your appliance repair needs.

Sears Home Services on February 06, 2024

Kathleen W

November 08, 2023

Chris, the tech, was friendly, went straight to dryer, and completed the job in a short time. I was pleased & grateful.

Source: Google

Tawanah B

October 10, 2024

The technician did his job but it took almost 2 months to get my washer repaired! This company uses automation to answer their phone and they will not let you speak to a person. They cancelled 2 weeks ago saying 2 parts were not here yet but, they were. They just didn’t let me tell them. Also, they only come to my area on Tuesdays so if he runs out of time, you are moved another week out! This has been so frustrating. I just pray that this will not break down again.

Source: Google

Customer service response - We apologize for the inconvenience and frustration you experienced with the repair process. Thank you for your patience and for bringing this to our attention; we will work on improving our service.

Sears Home Services on October 10, 2024

Average Rating: 4.5/5 (50 reviews)