6845 Highway 90 Ste 101 Reviews

OUTRAGEOUSLY Expensive. I could buy a new upright freezer for what they wanted to make a minor repair on a relatively new freezer. I will NEVER call them again!!! They still got me for $129 for a service visit!!

The technician did not fix the problem. He came over 3 separate times. My dishwasher still does not work.

This has been the worse service experience I’ve ever had. Sears rescheduled my service calls at least 6 times and still my refrigerator is not finished. I finally got the ice maker and it’s sitting by the fridge, which took over 3 months to get here. It was to be installed today but of course they had to reschedule, now 7 times, maybe 8, I’ve honestly lost count! I think American Home Shield should find some more reliable.

Has been scheduled to repair refrigerator every 2 weeks since 5/8 and has arrived ONE time. Has tried to fix since October 2024 and CANNOT fix it Haven’t had a working refrigerator since Please replace or repair!!!!

Absolutely the worst service !! 5 people in home, front door open; Technician left and emailed me a form saying “No Answer at door” Do not text me!!!!! Was suppose to text or call me!!!! You can not reach a human being at Sears to talk talk to nor do they provide a cell number for the technician !!! That is no way to business. Please do not ever think about using SEARS Repair

. I had an appointment booked in advance and they gave me a 8am-5pm window. At 3pm I missed a call from the tech and one minute after (not exaggerating) I received a text saying my service was cancelled. I tried to call the number back and no answer. No explination, no call back, so unprofessional. Waited all day at the house for that. An all AI service at the "office" so there's no person to speak with about your issue, so there's probably going to be an AI generated response to this too. Save your time and go with someone else

They have cancelled twice. I have taken off of work to be home and then get updates all day long of estimated arrival. The first time they claimed they couldn’t get me and turned in the repair ticket as “completed”. The second time they put me off all day only to cancel 30 minutes before they were supposed to arrive and scheduled my repair for 10 days later. I have been waiting 21 days for a repair. Still no service and no phone calls from a real person. DO NOT USE THIS COMPANY!!!!!

Robert came out and decided to need a new gasket. He told me he would order it and contact me when it got in. This went on for two weeks, and I texted him Four times to find out when the gasket would be in and when he would be back to fix it. I got one reply, and it said, there's no tracking number yet. After two weeks, I finally called the company again to get somebody else out here. The person that came today told me that it takes two to three days to get a gasket. That being said, I believe Robert just led me along because he didn't want to repair the job in my opinion, if Robert ever came to my house again, I would not answer the door. The worst repair man I've ever seen in my life. I cannot say one good thing about the person. if Robert ever comes to your house to repair your appliances. call the company and tell me one another repair person.

Armando came to my house, plugged in the washer, tried to run it. When the washer did not run correctly, Armando went outside, said he talked to choice home warranty and that they were going to replace the washer. Had me sign an estimate document for parts replacement which was weird, and left. 10 minutes later, I received an email from choice home warranty stating that the claim was denied and that the parts that were replaced by Armando previously were installed incorrectly so they were not going to replace the washer or pay to have the parts purchased again nor for the labor to do it. If I could give zero stars I would.