6845 Highway 90 Ste 101 Reviews

I can’t reach anyone and it’s been almost 2 months since they came and looked at it telling me I need parts. I received one part for my dishwasher and I am not sure where the other part is and apparently they have to call me for me to get anyone which will take 24-72 hours… all the info they give me is the part hasn’t shipped yet… so if you want to wait for months to get things fixed sure use them. I have a home warranty and they use them. Which is why I haven’t picked someone else. I should have just went and bought a new one.. this is literally ridiculous!!

Trying to call the Store that's 20 minutes away from me to check parts availability and can only get a robot or someone based in India that doesn't speak enough English to be intelligible on the phone. What is wrong with having employees at the specific store listed answer the phone?

I purchased a GE washer that had many cycles which I loved and used for over a year. Recently the washer stopped draining and spinning out. When I called the warranty company they sent two young men from Sears. After telling me they cd find nothing wrong they gave me a lecture on how to use the washing machine. They said I cd no longer fill the washer up past medium and I cd not use the other functions, only normal wash. With that said why did I buy a washer with bells and whistles that I can no longer use. Of course I used the washer per their instructions and guess what, it still does not drain and spin. I have called back for another technician and I was told it will be at least another week before they can send someone. So you ask me if I’m satisfied, you take a guess.

First technician did not even bother to call. Doesn’t give a very good window of when you’re actually going to show up. Telling people you’re going to be there between 8 and 5 PM is unrealistic. in all fairness, the second technician the next day did call and was able to confirm when he would show up. The price of diagnostic was reasonable but it’s probably a lot cheaper to just go ahead and buy a new one.

Terrible! A flat zero on a scale of 1 to 5! He did not show up - he called and said he was not coming to even look at the washing machine.

The issue has not been fixed we still have water in the beverage cooler!

Christopher G did not seem interested in fixing our issue... every answer was "It should.." or "maybe." instead of attempting to make sure the washing machine was working. Christopher G left a puddle of water in our laundry room and did not inform us. He was not sure if the problem was fixed he just assumed it was when he didn't hear a rattle sound anymore. I'm no expert but I think a test wash cycle should have been performed to make sure it drains correctly. Now it's still not draining and it’s leaking underneath. Before he left he told my husband. "to call back if it's not working"… this could have been avoided if he made sure it was working before he left. **UPDATE*** 11/20/23 New appt was scheduled for today. I was going to go to work late because it said est arrival would be 10:55. When it got close to 10, I noticed the time changed to 2:10pm. I called into work to let them know I wouldn’t make it. At that point I’m already mad cause I have to miss work. Then 2:00 comes around I notice no one has called or reached out so I start calling them. I go through the automated system and it says I don’t have an appointment today. I’m confused now. When I hang up I get a call from them saying that the tech had to leave and now they have to reschedule to WEDNESDAY! That is not my problem. How is there no one else to come out?! Now I’m even more pissed because not only did I miss a day of work for NOTHING I’m going to have to do the same Wednesday. I asked if I can be the first one since the inconvenience and was told “I’ll put it in the notes.” This is unacceptable, unprofessional and wrong. American home shield needs to change who they use for their repairs!