6845 Highway 90 Ste 101 Reviews

The issue has not been fixed we still have water in the beverage cooler!

Christopher G did not seem interested in fixing our issue... every answer was "It should.." or "maybe." instead of attempting to make sure the washing machine was working. Christopher G left a puddle of water in our laundry room and did not inform us. He was not sure if the problem was fixed he just assumed it was when he didn't hear a rattle sound anymore. I'm no expert but I think a test wash cycle should have been performed to make sure it drains correctly. Now it's still not draining and it’s leaking underneath. Before he left he told my husband. "to call back if it's not working"… this could have been avoided if he made sure it was working before he left. **UPDATE*** 11/20/23 New appt was scheduled for today. I was going to go to work late because it said est arrival would be 10:55. When it got close to 10, I noticed the time changed to 2:10pm. I called into work to let them know I wouldn’t make it. At that point I’m already mad cause I have to miss work. Then 2:00 comes around I notice no one has called or reached out so I start calling them. I go through the automated system and it says I don’t have an appointment today. I’m confused now. When I hang up I get a call from them saying that the tech had to leave and now they have to reschedule to WEDNESDAY! That is not my problem. How is there no one else to come out?! Now I’m even more pissed because not only did I miss a day of work for NOTHING I’m going to have to do the same Wednesday. I asked if I can be the first one since the inconvenience and was told “I’ll put it in the notes.” This is unacceptable, unprofessional and wrong. American home shield needs to change who they use for their repairs!