Wide-Deck Lawn Mower Repair Reviews
Showing Most Recent Reviews From Verified Customers Of Sears Home Services
Total reviews
2.8K
Average Rating
4.9/5
Wonderful repairman
He took the time to go through and show me everything he did. I especially liked that he didn't treat me different because I was a woman. He was very respectful and kind.
Susan S,
Seven Hills, OHCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected]. We look forward to hearing from you.
Sears Home Services on 1696023133960
No Fix
Service was for fixing uneven mowing. The mower continues to mow unevenly and the belt smoked and came off the deck. Tech cleverly test mowed an area very lightly so that we could not see that it was not improved. The mower is old and if it was not fixable he should have said so.
Robert W,
Tulsa, OKCustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.
Sears Home Services on 1693344836026
Buyer beware
Wrong part was ordered. Took a month to complete and mower does not work. Started one time and then died
John W,
Monroe, GACustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.
Sears Home Services on 1692315942519
Riding lawn mower repair
The lawn mower will not start. Had same issue when u worked on The mower. It started for a few seconds and stoped running Please come and check out, it do not start.
Robert B,
Quincy, FLCustomer service response - Robert, thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1690576123111
Angry tech
The technician is very angry, very unpleasant to deal with. From start to finish, he will not say one word. Please don't send he back.
Cozy T,
Powder Springs, GACustomer service response - We are sorry to hear that you did not have a positive experience with Sears. If you would like us to look into your situation further, please email us at [email protected] with your name, address, and phone number associated with your account. Thank you.
Sears Home Services on 1781216277880
Riding Craftsman Lawnmower
After 10 minutes of mowing the mower threw the belt Frank installed, I believe he installed a belt that was too large for the mower. I tried to contact Frank several times but with no response!! I will not be paying for this service until my mower is repaired correctly!!
David S,
Loudonville, NYCustomer service response - We are sorry to hear that you did not have a positive experience with Sears. If you would like us to look into your situation further, please email us at [email protected] with your name, address, and phone number associated with your account. Thank you.
Sears Home Services on 1755906248360
Craftsman riding lawn mower
David is the best. His years of experience served his customers well. He is always very efficient in repair and tuneups. He has been servicing my lawnmower for years. My lawnmower is 19 years old and David has keep it running over the years. Seats is lucky to have him.
Carol D,
Goodrich, MICustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected]. We look forward to hearing from you.
Sears Home Services on 1753488632945
Troy-Bilt TB30R carburetor repair/replac
Repairman-CASS ..confirmed what a told him…that it is a carburetor repair. He did not attempt to repair. He got online and quoted $343.81 for a 951-05545 carburetor that I can buy for $25 to $30 . Labor was quoted at $319.95. Total with tax = $683.76. He agreed that the total install would take less than an hour. Then he collected my $139 and he left after 10 minutes. What a joke! I'll never call Sears again! I'd appreciate a credit on my Capital One card, since I waited 2 weeks, then 7 hours today for nothing!
Jim M,
Howell, MICustomer service response - We value your time and interest in providing a rating for your most recent Sears service. We apologize for the unpleasant experience you had with our services. Your experience will be shared with our service team, and we value all input from our members.
Sears Home Services on 1753133959451
Deceived and robbed
Sears does not service John Deere! Before they came they sent a message that there would be a diagnosis fee of $139. I sent model # etc as requested so they could bring the correct parts. The technician diagnosed the problem and told me that they do not have any John Deere parts. He charged me $229 and did not attempt to fix it!! Never again with Sears!!
Martha M,
Manhattan, KSCustomer service response - Dear, Thank you for providing feedback on your recent experience with Sears. We apologize that you did not receive the expected level of service. We value all feedback provided by our members and will relay your experience to our Service team.
Sears Home Services on 1749678443106
0
The visit was useless, the belt was cut for no reason and the prices are very exaggerated.
Salloum S,
Whitehall, PACustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1746229914658