Whirlpool Repair Reviews
Showing Most Recent Reviews From Verified Customers Of Sears Home Services
Total reviews
20.2K
Average Rating
4.8/5
After three tries, Joel finally finds a resolution?
A technician and a "newbie" came out in April and thought the drain from my freezer was clogged so they cleaned it and defrosted the freezer. In the process of cleaning out the ice, they might have also thrown out a small metal piece. I noticed it when throwing out the ice and water after they left but figured it was something inconsequential that they broke off when removing the back wall of the freezer compartment. Sure enough, less than a month later, the same problem reoccurred. When the next technician came, he thought the issue was lack of a seal and a cracked air tower. So, new parts were ordered. Joel then came to install them but noticed the real issue was a missing piece of metal that sits in the drain so that water does not drip into the refrigerator and mess with the balance of the temperature in the two compartments. If this winds up being the real solution, which I'll know in a few days or so, then I will ask Sears Home Services for reimbursement on the parts cost, and the second diagnostic charge, at a minimum!
Sharon Gittleman,
Pasco, WAExcellent work!
Nice person who fixed our washer and it's now running well! Thank you!
Camille S,
Lynnwood, WAWasher repair
He was super knowledgeable and polite. Service was done quickly too
Kelly T,
Waterford, MIExcellent service
Thomas was awesome. He worked quickly and got our dryer working.
Julie M,
Bourbonnais, ILRepairman
Very polite and efficient in responding to the problem. Answering questions and providing feedback to help solving the issue. Would recommend him for further assistance. Appreciate his patience and knowledge of what is needed in solving the problem.
Willard D,
Flint, MIDryer Repair
Very professional repairman who diagnosed and repaired our dryer quickly.
Donna P,
Memphis, TNExcellent Work
What a great surprise for me my friend who repaired my refrigerator many years ago. He is a very kind and friendly man with great attention to the details of my service repair of my refrigerator. Thank you so much for your excellent work and friendship. God Bless You !!
Mary H,
Alpharetta, GAGreat service
Tech was very knowledgeable about the appliance and provided easy to understand follow up care for the appliance.
Troy K,
Hanford, CAGreat technician
Martin was friendly, knowledgeable and informative. He was there on time and kept in touch with me
Anneliese S,
Palm Bay, FLNice fellow!
Courteous, professional, and funny. Good honest fellow. Would like him again should we need a repair. Please acknowledge him. Thank you.
Lewis M,
Ocean Springs, MS