Whirlpool Repair Reviews
Showing Most Recent Reviews From Verified Customers Of Sears Home Services
Total reviews
20.3K
Average Rating
4.8/5
Very professional
Great service! Kept me informed throughout the whole process. Showed up and installed the part. Keeping my fingers crossed that it starts to make ice and 24 hours. The technician Is a very friendly person.
Ray S,
Grandview, WAGood Job
Jim did a good job
Ronald H,
Crown Point, INEfficient Freezer repair
Jawid was the technician that repaired the seal for the freezer portion of our refrigerator. He was efficient, he explained the repair, and left everything neat after he completed the repair.
Katherine W,
Burke, VATechnician was great. The rest of the experience was awful.
Initial visit occurred when a schedule. The technician Was pleasant, explained he was ordering a part and scheduled AMA return appointment with me. I received an email confirming the return appointment. Part was delivered within three days, well before my scheduled follow up visit. Tracking on the part delivered reflected this. But somehow Sears did not know that the part was ever delivered, and this they canceled my appointment without notifying me. I had to miss a full day of work on the day of the appointment (for a second time) because the scheduled window for all their visits is from 8 AM to 5 PM, which is ridiculous in and of itself. When I did not hear from the technician on the day of the scheduled appointment, I spent almost an hour and a half on the phone trying to reach someone to address the issue. When I finally did reach a live person on the phone, they told me that the appointment had been canceled because the folks in charge of the schedule had not been "informed" that the part was delivered. There was no ownership of any sort of error on Sears part, they acted like I was somehow supposed to know that the appointment was canceled, even though they acknowledged I had not been informed. I had to reschedule the appointment for another day. ,I was reticent to take a third day off of work for their 8 to 5 service window so I took a chance and when the technician called on the day of my rescheduled appointment, I explained my dilemma and he politely agreed to move me to the end of his service day so I was able to just leave work early as opposed to miss the entire day of work. The technician was great, the experience was awful. I will not be using Sears repair service again.
Heather T,
Charlottesville, VAWhirlpool Refrigerator
Roosevelt showed up on time, and worked until the refrigerator was fixed! He was polite, and made sure I understood what was being fixed and why. Excellent Service!
Lisa H,
Newark, NJSmall world
Samuel ran diagnostic and found out I may have had too heavy of a load. We also got to talking and found out we served together in the Marines. Thanks for your service and for a great service on my washer today Sam have a great 4th. Semper Fi brother.
Willie M,
Jacksonville, NCWasher repair
Professional and nice. Very friendly and efficient. Would recommend. Timely and great communication
Shona B,
Columbia, SCA wesome
Very professional and knowledgable. Fix it quick and explained what he was doing each step of the way. Top notch!!
Craig B,
Ellwood City, PAAwesome
Clay ws the second repairman working on my Ice Maker. Parts came in and he was here that day.e did more work than the first guy. Clay checked everything and found out is was the wiring and not the motor. Although it could be reaired, he saved me 700.00. Not to memntion I need a new refrigterator in the future. A Big Thank You to Clay. Top Service Tech.
Rhonda D,
Nipomo, CAService Technician- Monty
Monty is very knowledgeable and detailed oriented. Very professional in the performance of his job!
Louis R,
Montgomery, NY