Whirlpool Repair Reviews
Showing Most Recent Reviews From Verified Customers Of Sears Home Services
Total reviews
20.2K
Average Rating
4.8/5
Whirlpool washer
David provided excellent and fast service!! Would highly recommend David.
Daniel D,
North Brookfield, MAScheduling was a NIGHTMARE! Technican was GREAT.
scheduling was all AI. I kept getting scheduled and cancelled. To give a service window of 8 - 5 is to wide. You expect us to stay home all day and wait. And then get cancelled. I was completely frustrated in trying to confirm appointment. AI was not helpful. Bring back real people. And pay your technicans more, shame on you!!!!!
Jill C,
Hummelstown, PABrian
Brian was excellent. On time, detected the problem immediately, professional and very neat. I wish all repair Jan were as competent as he was.
Janette B,
Medford, NYSears
The technician provided was good customer service. However, I was not happy with the fact that between when I turned in the order, he came out and couldn't look at it. He said because of where it was, he could not take the doors off to move it out from the space. It ended up being a problem with the starter the switch that turns it off and on. Also, the fact that I had to wait always a week in between and one week that I was waiting they had to reschedule and could not get me in until a week later. I think having a time between one and five is too long to wait. To me it should be either morning or afternoon.
Tedda W,
Lincoln, NEExcellent Service
Very thorough & knowledgeable about products & services. Martin ensured he answered all my questions & offered what was necessary.
Dominique J,
Gardena, CARepairs
Great customer service. Personal, courteous, and efficient with job skills.
Shirley F,
Junction City, KSProfessional, knowledgeable and personable
Daniel was very friendly. He knew what he was doing and took little time to definitively diagnose the problem. His explanation was simple to understand but very thorough. Unfortunately for me, the problem wash not the washer, so he could not repair it.
Regina L,
Richmond, VAKnowledgeable
Was able to diagnose problem quickly and repaired right away
Dennise G,
Dewey, AZPerfect
Our technician was great. He was timely, very personable and fixed our problem. He then was able to look at our other 2 appliances. Would recommend him to everyone
Mary W,
Joliet, ILRepair service by Jim for Tim
The service by Jim was great and professional. He was thorough in his communication. However the experience in dealing with was very much frustrating and with much to be desired. Totally relying on AI with no way to talk to a live rep is absurd. In the communication from Sears they warn about a cancelation fee if not done prior to 24 hrs. However I received a cancelation notice around 11:30 on the day of service. Also, having an 8-5 window for service is ludicrous. Scheduled service calls are planned and so should the times to do repairs where a lesser window of service could be given in my opinion. Lastly constantly sending out notifications to confirm was very irritating. One time should be sufficient.
Timothy J,
Morristown, TN