Whirlpool Repair Reviews
Showing Most Recent Reviews From Verified Customers Of Sears Home Services
Total reviews
20.3K
Average Rating
4.8/5
Great technician!
He arrived early which was great. He explained what he was doing as he worked which I rally appreciated. Great service!
Ana M,
Ponce, PRDishwasher repair
Took way too long to get the part, but technician was quick on repair
Lewis A,
Beverly Hills, FLWhirlpool Washer Repair
Daniel was professional, punctual, pleasant and explained everything to us about the diagnostic report and the repair to our washer. He provided outstanding service and we give him five stars and two thumbs up. Thank you, Daniel, for a great service call and repair on a Sunday!
Lila C,
Brookhaven, GAgood in home service
Timothy was very professional and helpful to me and the problem. He did everything he could to help me get thru a bad situation brought on in part by your company.
Sandra U,
Kingston, MArefrigerator repair by Luis M
Excellent experience with the technician, Luis M. However, I wish to complain about a communication from Sears: before the repair appointment, I received a text asking me if I had received all the parts for the repair and to contact Sears if all the parts had not been sent. Since Sears never informed me about what parts to expect, there was no way for me to know whether I had received all the parts or not. In general, I have found communication with Sears to be very difficult. Appointments have been cancelled arbitrarily. Reaching a human being on the telephone is almost impossible. My address on the website was inaccurate and it was impossible to correct it, causing great inconvenience during one service call, when the technician refused to enter my building because the apartment number was not on the service order.
Paula K,
Pelham, NYGreat customer service
Andrew was very knowledgeable. He was able to diagnose and fix the problem quickly. He went above and beyond to provide excellent service and explain what he was doing.
Melissa M,
Marana, AZMary Stokely Owner
Abdul was punctual. Very very accommodating to the difficult placement of the appliance/ refrigerator. Was patient and took the repair step by step until he got the job well done. Abdul work, service, manner is excellent he's a 5+.
Mary S,
Waldorf, MDBest technician
Kevin knew his stuff! Best technician Sears has employed. Professional and knowledgeable is all I need when being serviced with my appliances. I had 2 others and they were not good from sears at all.
Milton C,
Missouri City, TXWhirlpool washer
This guy really knew his stuff... took his time and fixed it right. So far so good
Lydia M,
Churchville, VARefrigerator Light Replacement
Richard ordered the parts the first day they arrived a week later BUT Richard was not scheduled to make the repair for two weeks ? Richard was pleasant & new his job I'm sorry the scheduling team didn't do so well and we all had to wait a long time.
Stephen W,
Modesto, CA