Whirlpool Repair Reviews
Showing Most Recent Reviews From Verified Customers Of Sears Home Services
Total reviews
20.3K
Average Rating
4.8/5
Refrigerator repair
Brandon was on time and completed the repair. I was pleased.
Marjalie R,
Aventura, FLUnder Warranty
Don was great to advise me that my refrigerator was still under warranty. He was very knowledgeable and helpful.
Michele H,
Macomb, MIKnowledgeable and Professional
I'm glad Brad did our repair. It took 2 1/2 months to get my dryer repaired. My 1st appointment on 2/8/2026 Super Bowl Sunday was cancelled. The 1st tech lubed it and it squeaked the next day. Brad came with a trainee the 2nd time 2/27/2026 and ordered the Dryer Idler #W10837240. It didn't come and AI changed my appointment from 3/13/2026. So no one checked that my part had not shipped. 3/27/2026 I called and AI Couldn't help. I got on an AI chat and had to ask for a live agent. Brett submitted a call back request from Parts Authorities. No one contacted me. 3/30/2026 I noticed on my ticket my appointment was moved to 4/18/2026, the part was cancelled and Bracket #W10837240 was ordered. That's not a typo. The parts have the same part # with a different name. I called again to find out Sears Home Services no longer has live agents. The next day 3/31/2026 I received the part, so I started a chat with Ben to see if I can get an earlier appointment. He didn't see an earlier one, so he escalated it. He said someone will text or email within 3 business days at the most. No one did. 4/13/2026 I was texted to reply 1 to confirm my appointment, so I did. 4/15/2026 I was texted to reply 1 to confirm my appointment, so I did. 4/16/2026 I was texted that my appointment is in 2 days and I have not yet confirmed. I replied 1 for the 3rd time in 4 days. 4/17/2026 I was texted to reply 1 to confirm my appointment, so I did. We thank God that our dryer still worked. 4/18/2026 when Brad took the part off it was fully seized. We called a&e Factory Service since they had repaired our electric range under warranty. I didn't know calling a&e would go to Sears Home Services. It has taken a lot of time and effort to get Sears Home Services to repair my electric dryer. Brad is a great employee. Too bad the rest of my experience wasn't.
Tracy K,
Mount Vernon, INGreat service
He provided great service. Kept me informed of what was wrong and what he was doing. thank you
Maricela O,
Yuma, AZWhirlpool Washer
Bob was a great Knew all about washer problems and how to diagnose what was wrong Great Service Person
Donald D,
Goffstown, NHExcellent
He got the job done even though I was his last appt of the day and it was after he should have been done.
Tracy D,
Canton, MIGreat service
Very knowledgeable and professional; performed a thorough job; discussed with the customer and gave good instructions.
Sambandam B,
Ellicott City, MDService with a smile
Bob arrived on time, very friendly and knowledgeable in his field, addressing the issue with my oven. He takes the time to explain what I have for options with my appliance, allowing me to make an informed decision; Thank you Bob thank you Sears!
Matthew M,
Ludlow, VTOnce He got here everything went well . Nice young Man !
Appointment was supposed to be between 8:00am and 3:00 pm finally got here at around 6:00pm. Did a GREAT JOB and corrected the issue.
Patrick H,
Red Rock, AZWhirlpool washing machine
Alfredo was amazing teaming up with our other repair man. Thank you.
Susan H,
Rcho Sta Marg, CA