Whirlpool Repair Reviews
Showing Most Recent Reviews From Verified Customers Of Sears Home Services
Total reviews
20.3K
Average Rating
4.8/5
Replaced ice maker
Good job by Andrew, left a clean work place, friendly and knowledgeable.
Jeff N,
Quitman, TXHerbert
Herbert was wonderful, prompt, and fixed our issue with our dryer quickly. He was communicative about needing to arrive later than planned/originally estimated. However, Sears scheduling could use some improvement. It appears they over schedule their staff. Both times Herbert came to our home occurred outside of the 8-5 window. He was wonderful and kept us informed of his arrival time. However, Sears could improve their scheduling to avoid this in the future. After having to take two days off from work for repairs to be completed only to find out I could have arrived home at my normal time and still be early to meet the technician is beyond inconvenient. I do not blame this on Herbert, hence he gets 5 stars, but rather Sears scheduling. I also feel that there were way too many updates to confirm the appointment but very minimal communication from the Sears automated system about the later arrival. Thankfully Herbert called to inform me as well as ask my approval of a later arrival, showing why he is a five star employee.
Heather H,
Orange, VAPERSONAL SERVICE GREAT...NOTIFICATION NEEDS IMPROVEMENT
Having made the appointment for the refrigerator we were cancelled on the repair dates, both times. No notification whatsoever. We are not complaining about Nick...he was fine. Your computer did not let us know on both dates that the repairman was not coming. I had to reschedule both. Not acceptable.
Elaine J,
Keaau, HIAwesome service
Excellent. Very helpful. Very informative service provider. He took time to explain everything including helpful hints
Myles N,
Oconomowoc, WIRefridgerator service
Excellent service and provided detailed explanations. He was very patient.
Latangela B,
Beltsville, MDSatisfied!
Appointment was easy to schedulee online and the work was done in a professional and timely manner...thanks!
Kelly D,
Kingston, PARefrigerator
Victor was awesome, very understanding and nice 👍👍😊 #5, he was very energetic and friendly. 👍👍😊
Ron O,
Lake Forest, CAGreat ice maker repair
Kevin was polite and respectful. He got my ice maker repaired in record time. Nice friendly guy.
Marilyn A,
Southfield, MIAlways excellence
This person has come several times to my properties and is the best out there
Ennio M,
Miami, FLQuick and professional
He was professional and handled the problem quickly with a simple explanation of our issue and how to prevent it from happening again
Andrea T,
Victor, ID