Whirlpool Repair Reviews
Showing Most Recent Reviews From Verified Customers Of Sears Home Services
Total reviews
20.3K
Average Rating
4.8/5
good job 👍
Arrived on time... Pleasant to work with... Described what he was doing and what was wrong.
Thomas M,
Wichita, KSWashing machine repair
Harley was very professional and was able to resolve our problem. I highly recommend him.
Allen H,
Quincy, WAAppointments/Customer Service
Juan, the technician, did a great job. Sadly, my appointment was changed multiple times with no advanced notice causing me to miss work multiple days. I waited and at 4:40 pm got a text message indicating that my appointment had been rescheduled at "my request". No way to actually speak with a live person at all. Worst experience in customer service ever!
Leslie H,
Corpus Christi, TXGood work.
Got it fixed and tips on better use of the appliance in the future.
Aaron D,
Leo, INReview title
Good excellent job well done good job nice excellent good great
Chili L,
Leland, NCExcellent customer service
Charles was extremely knowledgeable and answered every question I had and then some worth every penny was great even though we couldn't resolve the issue immediately he made every effort
Daniel C,
Buffalo, NYGas dryer
Very courteous and professional 👍
Greg D,
Westland, MIPerfect Service
Absolutely fabulous!!! Genuine, professional, kind. A++++++ Give this man a raise!
Elizabeth R,
South Portland, MESEARS SECVICE HORRIBLE !!!!! Service man great .
We have been contract holder on all 7 of our Sears appliences since 1993..Washing machine went bad April 1. whenwe returned from vacation with 4 week of laundry.Call. Mechanic arrived 2 weeks later and ordered part. Mechanic said to call when part arrived. I arrived in 3 days. Called and got another 2 week appointment. Kept getting reminders that he would arrive between 8AM and 5 PM. for each visit. We sat here all day long. Then by 4:59Pm the mechanic still never arrived. Last Sears notice was 4:46 Pm saying he was still coming. At 5:01 we called and talked to AI voice who said he was no longer working for Sears. and once again gave us a anther appointment in 2 WEEKS. Yeaterdat was May 15 and the ORIGINAL mechanic arrived and install the part in 15 minutes. As a LONG TIME Seats customer. I deserved better treatment than this . The last time my stove went bad it took 4 months and 5 wrong parts that didn't fit before they finally replaced the stove. This was us missing Canadian Thanks giving, US Thanksgiving, Christmas, New Years my Birthday, My wives birthday without a stove. I read my contract and I am entitled to a settlement fot the long service. This washing machine wait cost us in over $35 in laundramat cost plus gas and wear and tear on our car. Plus 3 days of sitting on our hand near a phone waiting for a no show.The only safe one is 30 miles away. Just because we are PAID contract holder and don't have to pay the rediculas fees that a "call in " client will have to pay, should we get poorer service. A neighbor (not a contract holder) got his stove fixed in 4days., We think Sears has gone to POT. since the stores closed. Kenneth Buck
Kenneth B,
Hammond, NYexcellent customer service. Very friendly
I'm so impressed with Gary! He was extremely professional, even friendly towards our dog and cat! And in addition to fixing the problem with our fridge he recommended some maintenance things we should be doing to ensure our appliance stays in good working order. Wonderful service technician! Thank you Gary... we really appreciate you
Albert D,
Washougal, WA