Whirlpool Repair Reviews
Showing Most Recent Reviews From Verified Customers Of Sears Home Services
Total reviews
20.3K
Average Rating
4.8/5
Very courteous, seems to know his job.
My appointment was kept pushing to a later date, saying part would not arrive in time for appointment. The part came 6 days before the latest date that my appointment was moved to. I do praise that your web site let me move my appointment to the day after I received the part. Overall the experience was a good one.
Dale W,
Duncanville, TXRefrigerator diagnostic
Jeffrey explained why my fridge was doing what it was doing and reassuring All was good…. He showed me how things worked and that was very helpful.
Bob K,
Forest Lake, MNMatt knows his job well and offers options for help!
In my warranty frustration (with a different company) Matthew remained polite. He was quick to diagnose the problem with my dishwasher. Then he told me about the Sears warranty that is available where I don't have to get another company's authorization when you come to repair my appliances. He even helped me to sign up for the Sears warranty. Great experience!
Sherri N,
Nashville, INSears Service Call
Your service tech Noah, was the best. Superior knowledge of the appliances. Only want him in the future.
Jill H,
Dallas, TXPrompt and efficient service
My request for service was put in yesterday and William was out this morning. He identified the problem quickly and provided helpful information on protecting all of our appliances.
Robert E,
Lancaster, SCDishwasher repair
Roger was very helpful and explained the preventative measures necessary.
Randy S,
Mooers Forks, NYWasher and Dryer
Excellent communication and prompt service. Eli was excellent. Will recommend again.
Kimberly M,
Rex, GAGood service
Norman worked independently because I was busy taking care of other household matters. Freezer is working well so far. I do not understand why it took so long to fix the problem.
Ruth H,
Kaneohe, HIJune 17, '25 service
Thankfully, Eddie ph'd to let me know he was on his way today. However, he arrived without the 5 parts that were ordered in Feb. & are already in the warehouse. Eddie said the parts were NOT in his bin. He understands I have had 5 "NO SHOWS" since Feb. 2025 after I rec'd emails that my appointments were confirmed. He set my next appointment for Jul 14, 2025 which I hope Eddie arrives with the needed 5 parts. There has been little communication from Sears about my washer which has NOT been functioning properly since Feb. 2025. I am disappointed that "AI's" communication has NOT been dependable when I phoned MANY times. My SEARS Master Protection Agreement covers until 9/30/20, yet it has taken over 6 months to get quality services for my broken washer!
Betty M,
Aiea, HITroy is a good example of customer service.
Troy came in and pleasantly did his job on our refrigerator. Great employee. But your customer service which does Not allow to call and tell you what a bad service you are doing. I stayed home all day a week ago/ no one showed up and also no call. Just a few words thru a text to inform me I was to be rescheduled. Awful service.
Glenda R,
Guthrie, OK