Whirlpool Repair Reviews
Showing Most Recent Reviews From Verified Customers Of Sears Home Services
Total reviews
20.2K
Average Rating
4.8/5
Super kind, super informative
Michael was extremely personable as well as knowledgeable. It was a pleasure meeting him and his attention to detail showed the care he takes in helping others. Thank you Michael!
Iris W,
Beaumont, CAIce maker leaking
Marty was great arrived in time, quickly confirmed the issue, timely repair. 45 minutes total - thank you
Douglas L,
Springfield, MOExcellent Tech
Ryan diagnosed our issue quickly and effectively. He was very knowledgeable and helpful.
Timothy H,
Riverton, NJ5 Stars
Steven was kind, and washer was fixed and ready to use. Thank you
Audrey M,
Lehighton, PAProfessional
John was very professional and helpful in solving the issue
David B,
Prescott Valley, AZWasher repair
Very friendly and knowledgeable. The repair was very fast also. The AI communication you use is not helpful.
Martha A,
El Paso, TXRefrigerator repair
Brandon was on time and completed the repair. I was pleased.
Marjalie R,
Aventura, FLUnder Warranty
Don was great to advise me that my refrigerator was still under warranty. He was very knowledgeable and helpful.
Michele H,
Macomb, MIKnowledgeable and Professional
I'm glad Brad did our repair. It took 2 1/2 months to get my dryer repaired. My 1st appointment on 2/8/2026 Super Bowl Sunday was cancelled. The 1st tech lubed it and it squeaked the next day. Brad came with a trainee the 2nd time 2/27/2026 and ordered the Dryer Idler #W10837240. It didn't come and AI changed my appointment from 3/13/2026. So no one checked that my part had not shipped. 3/27/2026 I called and AI Couldn't help. I got on an AI chat and had to ask for a live agent. Brett submitted a call back request from Parts Authorities. No one contacted me. 3/30/2026 I noticed on my ticket my appointment was moved to 4/18/2026, the part was cancelled and Bracket #W10837240 was ordered. That's not a typo. The parts have the same part # with a different name. I called again to find out Sears Home Services no longer has live agents. The next day 3/31/2026 I received the part, so I started a chat with Ben to see if I can get an earlier appointment. He didn't see an earlier one, so he escalated it. He said someone will text or email within 3 business days at the most. No one did. 4/13/2026 I was texted to reply 1 to confirm my appointment, so I did. 4/15/2026 I was texted to reply 1 to confirm my appointment, so I did. 4/16/2026 I was texted that my appointment is in 2 days and I have not yet confirmed. I replied 1 for the 3rd time in 4 days. 4/17/2026 I was texted to reply 1 to confirm my appointment, so I did. We thank God that our dryer still worked. 4/18/2026 when Brad took the part off it was fully seized. We called a&e Factory Service since they had repaired our electric range under warranty. I didn't know calling a&e would go to Sears Home Services. It has taken a lot of time and effort to get Sears Home Services to repair my electric dryer. Brad is a great employee. Too bad the rest of my experience wasn't.
Tracy K,
Mount Vernon, INGreat service
He provided great service. Kept me informed of what was wrong and what he was doing. thank you
Maricela O,
Yuma, AZ