Whirlpool Repair Reviews
Showing Most Recent Reviews From Verified Customers Of Sears Home Services
Total reviews
20.2K
Average Rating
4.8/5
Service
Friends and professional did diagnosis and sorry to say need a new washer after only 3 years
Cynthia B,
Scranton, PAGreat experience
Excellent service and the technician was friendly and quite competent.
Joy C,
Clovis, CABack in business!
Perfect all-around. Technician was prompt and friendly and communicated well during my dishwasher repair time. Two very big thumbs up!
David D,
Nashville, TNWhirlpool Refrigerator repair
Our technician checked out our refrigerator, found the ice maker not working properly, repaired. He also told us about an appliance surge protector we will add to fridge amd freezer
Weldon A,
Moultrie, GAMark C
Very professional, knowledgeable and a really nice guy. Made sure everything was working before he left. The company should be very proud to have someone like Mark C. working for them.
Jennifer M,
Hempstead, TXExcellent Service
Our technician kept us informed, showed up during the scheduled time and explained the repair process. This is what I expected and pay for. Thank you.
Aubrey T,
Riverview, FLReplaced ice maker
Good job by Andrew, left a clean work place, friendly and knowledgeable.
Jeff N,
Quitman, TXHerbert
Herbert was wonderful, prompt, and fixed our issue with our dryer quickly. He was communicative about needing to arrive later than planned/originally estimated. However, Sears scheduling could use some improvement. It appears they over schedule their staff. Both times Herbert came to our home occurred outside of the 8-5 window. He was wonderful and kept us informed of his arrival time. However, Sears could improve their scheduling to avoid this in the future. After having to take two days off from work for repairs to be completed only to find out I could have arrived home at my normal time and still be early to meet the technician is beyond inconvenient. I do not blame this on Herbert, hence he gets 5 stars, but rather Sears scheduling. I also feel that there were way too many updates to confirm the appointment but very minimal communication from the Sears automated system about the later arrival. Thankfully Herbert called to inform me as well as ask my approval of a later arrival, showing why he is a five star employee.
Heather H,
Orange, VAPERSONAL SERVICE GREAT...NOTIFICATION NEEDS IMPROVEMENT
Having made the appointment for the refrigerator we were cancelled on the repair dates, both times. No notification whatsoever. We are not complaining about Nick...he was fine. Your computer did not let us know on both dates that the repairman was not coming. I had to reschedule both. Not acceptable.
Elaine J,
Keaau, HIAwesome service
Excellent. Very helpful. Very informative service provider. He took time to explain everything including helpful hints
Myles N,
Oconomowoc, WI