Whirlpool Repair Reviews
Showing Most Recent Reviews From Verified Customers Of Sears Home Services
Total reviews
20.3K
Average Rating
4.8/5
Communication
Your web site states that technician would arrive in a truck with sears labels. The tech arrived in a small SUV with no markings. I was not called or notified on the morning of the appointment to alert me to a general time to expect the tech. The tech did call me 15 minutes prior to arrival, however. As requested, I sent in photos of the model number, serial number and the icemaker (that was not working) so you could bring the parts on the first visit. This was stated in your text. The technician was very polite and professional! He did not have any parts and said he had to order them. This caused another weeks' delay in completing the repair.
William V,
Mobile, ALRefrigerator Repair
Gary was excellent. It is unfortunate, however, that Sears Home Services is now a completely robotic, AI company, with no human interaction other than the repairmen. AI robots cannot replace local, human customer service.
James F,
San Diego, CAKnew exactly what he was doing
Hameed is a solid tech. He knew what the problem was and the solution. He explained everything after the fact. He did leave an inexpensive "Harbor Freight" hand tool behind.
Gary K,
Yuba City, CAOven repair
Excellent job! Polite, speedy and professional! Thanks fellas! My family appreciates a working oven in the house!
Heather S,
Norwalk, OH5 Star
Such a helpful and professional technician. I'm very grateful that he took the time to diagnose and fix my appliances
Erika L,
Freeport, TXFreezer freezing
He had the freezer working before he left but 2 hrs later it was froze again
Jessie C,
Paris, KYLarry was great
Quick, good communication, easy to work with. Larry gets a 10/10!
Sarah W,
West Chicago, ILDryer Repair
A wonderful young man who loves the Lord came & repaired my dryer. We had a great conversation & he offered exceptional customer service!
Sandra W,
Little Rock, ARGreat technician
Todd solved the problem he was very professional and excellent technician
Foster S,
Beaufort, NCGreat service
I don't like the AI on the phone. Too much dead air time, makes you wonder if you've lost connection. Should also be able, for safety sake to tell me the name of person coming to my home. The repair guy was fabulous. 5 stars.
Heather M,
Woodhaven, MI