Whirlpool Repair Reviews
Showing Most Recent Reviews From Verified Customers Of Sears Home Services
Total reviews
20.3K
Average Rating
4.8/5
Well experienced
Very experienced, excellent communication, friendly, reliable, supportive, professional, highly recommended.
Nabeel K,
Windsor Mill, MDJoe did an excellent job. I would rate him more stars than f
Joe was timely very nice and personable. Explained to me what part had broken and how that head impacted replaced it installed the new parts I requested since the funnel and the bracket were not easily cleanable so now I have what appears to be a brand new 15 year-old refrigerator. I think it's that old so I am very pleased. I was not happy with my contract plan, but that has nothing to do with Joe. I found that I could not have my 10% deducted from my bill that was not with Joe, but with the prior tech who came to check out what was needed the 10% offer through the end of the year, he knew nothing about and the opportunity to use my rewards rather than Charge again on my Sears. Credit card was not or to use the rewards to pay you rather than a new charge on my credit card when he came to check it out he knew nothing about so now that we finalize the project. I'm gonna give you guys a call and see if we can use my reward points. Credit me back my credit card charge for the parts I bought in the $90 visit And also get the 10% off but as I say that has nothing to do with Joe today, he was great and that he suggested I do that since his prior colleague did not follow up when he was here. Another issue was the multiple rescheduling of this appointment not for me but from you with a last minute day of Notification just hours before the arrival time which had been already scheduled on your website that he wasn't coming, so it's been a couple months not a critical need in this case, but especially given that the refrigerator itself might not have been working at all. I feel that this is not a reliable maintenance plan for me and we'll talk with that group accordingly to those are just the reasons why of a customer of yours for decades so I'm hopeful as I talk with your colleagues that we have a resolution I can be comfortable with this is Peggy Prouse the card holder
Peggy P,
Dover, DEGreat Customer service
Shyheim provided great customer service and assured me that he was there to get the job done and I appreciate his attentiveness to take care of the issue. The dryer is working and I am hopeful the issue is finally resolved.
Ronald R,
New Castle, DEQuick and Professional
Thank you! Appreciate you coming and getting the dryer running again quickly.
Nichole G,
Pasco, WAGreat job
Howard was very professional and hard worker with lots of knowledge.
Ivan C,
Temecula, CARefrigerator Repair
This was a simple repair. The handle on our refrigerator was loose. The technician tightened the allen screw and gave me the correct wrench to tighten it in the futoure. He was pleasant andpersonable.
Sheryl H,
Austin, TX?
He was excellent, thorough , explained everything he was doing knowledgeable and articulate. Patient with responses…I always have questions.
Isabelle E,
Cornville, AZStove Repair
Our tech was polite and respectful of us and our home. He knew exactly what was was required to repair our stove, giving us the price and the option whether or not to carry out the repair. The part was in his truck, and he was finished in 30 minutes. We are very satisfied with service we received.
Nancy C,
Severn, MDJames is a good guy
I appreciate that Sears Home Services hires long-experienced repair men. This is the 2nd time we've called them and they know within half an hour what's needed on our machines. James helped me to see our dryer venting outside demonstrated a need to have that cleaned asap. Unfortunately for us, it's time to buy a new dryer. I trusted his advice and appreciated his kindness with our anxious doggy. Thank you James!
Kelsey H,
Camas, WARef. Repair
Pleased with repair man and service. Fixed it very quickly. Rita Ward
Rita W,
New Braunfels, TX