Whirlpool Repair Reviews
Showing Most Recent Reviews From Verified Customers Of Sears Home Services
Total reviews
20.3K
Average Rating
4.8/5
Paul - Dishwasher Service Tech
Paul was prompt, professional, and knowledgeable when diagnosing the problem with my dishwasher failing to drain. Arrived at scheduled time. Went straight to work. Determined the problem and resolved it quickly. He represented your company well.
Thomas D,
Annapolis, MDWasher
Nice guy. He got us a new washer finally sooo happy this washer has been a nightmare.
Amy H,
Galva, ILTechnician was great scheduling not so great
Technicians are great once they get here. Sears scheduled and cancelled. Ask best date next but did not honor my request so I was on Sears time. Next week sears cancelled the day of. Asked for a time and again it was not my choice but Sears choice. The day of service he was suppose to be here at 9:30, then 11:30: then 3:30. He arrived before 4 without a Sears truck. He said it was in the shop. Sears used to have a picture of the technician on the appointment page so I would know it wasn't some crook or rapist out of nowhere showing up. Ai stinks!
Patsy S,
Hastings, FLEfficient and Friendly Technician
Angel diagnosed the problem quickly and our washer was working in 15 minutes. He was very friendly and explained the issue well. Cost was steep for such a quick repair but expected. Payment made easy using my phone and was even able to use ApplePay. My only complaint is emails and texts were excessive. I received up to 3 notifications daily for a week confirming the appointment. I also kept getting options to pick an earlier date. I would understand a notification if something became available sooner but the alternative dates offered were options when I made the appointment. I think I received at least 3 emails about rescheduling. I appreciated the notifications the day before confirming the time and the morning of so I knew when the technician was on his way.
Erin A,
Washington, NJGood job
Sears, have a very good technician to fix the appliance
Mar�a F,
Yuma, AZJohn needs a raise!
He got in, diagnosed the problem, ordered the parts, came and installed. No muss, no fuss.
James L,
Chino Valley, AZTechnician did his part. - no issues
The tech did his part, but I did not like having to schedule an entire day for a service window. I think a half day window would be better.
Tad S,
Findlay, OHDryer repair
Abel was an excellent technician that reassured us the parts would be replaced and fixed the dryer. He worked very fast and know which parts to order. He was very responsible to attending to appointments.
Susan D,
League City, TXConfirmed our suspicion
He explained what was wrong and how to fix it.
Nick P,
Chattanooga, TNJose
Jose is a very knowledgeable Tech. He went right to the problem and took care of it.
Alice P,
Los Angeles, CA